Advice for people who have difficulties wearing a face mask
Apply for a Mask Exemption Pass
Face masks are unsuitable for some people due to disabilities or health conditions.
If you cannot wear a face mask, you can apply for a Mask Exemption Pass. It can help make it easier to explain that a face mask is unsuitable for you.
You do not have to show a Mask Exemption Pass — but it may help you feel more comfortable.
How to apply
- Visit My Covid Record (external link)
- Text 8988 (for hearing impaired)
- Call 0800 11 12 13
When applying for a Mask Exemption Pass, you are making a legal declaration that at least 1 of these applies to you.
- A physical illness.
- A mental illness.
- A condition or disability.
These categories may not specifically explain your situation, choose the one that best suits you.
You can apply on behalf of someone else using these options.
You can get help with applying or printing your pass at a pharmacy. Find a participating pharmacy near you:
Get your Mask Exemption Pass in person | Healthpoint (external link)
You can also call 0800 11 12 13 and they can tell you your closest participating pharmacy.
Video: How to get your Mask Exemption Pass
Advice if you cannot wear a face mask
If you cannot wear a face mask, you should keep up the healthy habits we know to keep you and others safe. They include:
- staying home if you are sick
- keep a 2-metre distance from people you do not know
- wash your hands often
- cough and sneeze into your elbow.
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