Misinformation and scams

Advice to help you avoid scams exploiting COVID-19, and what to do if you're concerned about price rises.

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Getting the right information matters

Beware of misinformation on social media and other sources. Only share information from official sources.

Misinformation works against us at a time when we need to work together to beat the virus. You can always find find accurate and timely information on our website and through our social channels. 

Social media and newsletters

The World Health Organization also provides a comprehensive list of COVID-19 information, including common misconceptions and misinformation.

COVID-19 advice for the public: Mythbusters (external link)

Be aware of scams

Scams and frauds exploiting COVID-19 have been noted overseas and are expected to be seen in New Zealand. They may arrive in the form of an email, text, phone call or through social media.

If you receive a scam or anything that you suspect is a scam, you can report it to CERT NZ to investigate. 

Report a scam to CERT NZ (external link)

For more information on what to watch out for and where to report scams, visit the following websites:

Increasing prices

It is not illegal for businesses to increase their prices; however, the Fair Trading Act prohibits misleading and deceptive conduct and false representations. This means that if a business gives a reason for a price increase it legally must be true, otherwise the business risks breaching the law.

If you suspect a business is providing false or misleading information as to why prices have increased, you can make a complaint to the Commerce Commission.

Make a complaint on the Commerce Commission website (external link)

Complete the Price Watch form if you have concerns about price increases on essential goods or services.

Price Watch form (external link)

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