Misinformation and scams
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Getting the right information matters
Beware of misinformation on social media and other sources. Only share information from official sources.
Misinformation works against us at a time when we need to work together to beat the virus. You can always find find accurate and timely information on our website and through our social channels.
The World Health Organization also provides a comprehensive list of COVID-19 information, including common misconceptions and misinformation.
Be aware of scams
Scams and frauds exploiting COVID-19 have been noted overseas and are expected to be seen in New Zealand. They may arrive in the form of an email, text, phone call or through social media.
For more information on what to watch out for and where to report scams, visit the following websites:
Increasing prices
It is not illegal for businesses to increase their prices; however, the Fair Trading Act prohibits misleading and deceptive conduct and false representations. This means that if a business gives a reason for a price increase it legally must be true, otherwise the business risks breaching the law.
If you suspect a business is providing false or misleading information as to why prices have increased, you can make a complaint to the Commerce Commission.
Make a complaint on the Commerce Commission website (external link)
Complete the Price Watch form if you have concerns about price increases on essential goods or services.
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