New South Wales (NSW)

Information about travel from New South Wales to New Zealand.

Daily updates

5pm 30 July 2021

10:50am 30 July 2021

  • 500 extra MIQ rooms have been made available between 9 and 22 August.
  • If you wish to travel back to New Zealand during this time, you will need to register your interest.

Register your interest

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Quarantine-free travel from Australia is suspended

Quarantine-free travel from all Australian states and territories is suspended.

The decision to suspend all quarantine-free travel from Australia to New Zealand follows a public health assessment of:

  • the escalating situation in several Australian states, and
  • the increasing risk of the highly contagious Delta variant of the virus spreading further to other states or territories.

How we plan to get you home

If you want to travel from NSW, you need to travel on a managed return flight. This means you legally must enter a managed isolation (MIQ) facility for at least 14 days when you arrive in New Zealand.

We have a plan to get everyone who is stranded in NSW back home, but not everyone can travel immediately. The number of people we can return to New Zealand on each flight is limited by the number of rooms available in MIQ.

The travel plan for the rest of Australia does not apply to NSW

Eligible travellers from elsewhere in Australia have until 11:59pm (NZT) on Friday 30 July to return to New Zealand. After this time they will need to book and pay for a space in MIQ, when space is available.

Travellers from NSW are not affected by this plan. If you’re in NSW, the cut-off date of 30 July does not apply to you. Managed return flights will continue to operate when possible from NSW, and you will not have to pay for MIQ.

Who is eligible for flights from 9 to 22 August

People who meet the criteria below who are stranded in NSW are eligible for managed return flights. They may also travel with their partner and dependent children:

  • You are a New Zealand citizen.
  • You are a New Zealand permanent resident or resident visa holder.
  • You are a citizen of Australia or person who holds a current permanent resident visa (including a resident return visa) issued by the Government of Australia, who is ordinarily resident in New Zealand.
  • You are a holder of a New Zealand temporary visa, who is ordinarily resident in New Zealand.

And 

  • You travelled to New South Wales between 6 April and 22 June during quarantine-free travel with New Zealand.

And

  • You had a flight booked, or intended to book a return flight, to New Zealand but were unable to travel due to the travel pause with New South Wales.

Register your interest to fly to NZ

There will be flights to New Zealand from 9 to 22 August.

Register your interest in these flights using our form — you cannot book them directly with airlines. You should also use this form if you have urgent or exceptional reasons to travel.

Register your interest to fly to NZ [PDF, 558 KB]

If you're travelling in a group who will share rooms in MIQ, you can complete 1 form for everyone.

Complete the form on your device — you do not need to print it. Email your completed form to travelregister@miq.govt.nz

You can register from 10am (NZT) on Friday 30 July until 2pm (NZT) on Tuesday 3 August. Registering does not guarantee you a place on a flight. If there is still demand for flights, the Government will consider making more available.

Air New Zealand or Qantas will contact you if you can return, and will arrange your booking details with you.

Make sure you read the rest of this page carefully and follow all requirements.

If you're in another state, or you do not meet the eligibility criteria

Do not use this form to register your interest if you want to fly to New Zealand from another state, or you do not meet the eligibility criteria.

Travelling from other states in Australia

What to consider when registering for flights

  • If you are allocated a seat and no longer need it, tell your airline as soon as possible so someone else can use it.
  • If you normally live in Australia or want to transit through New Zealand to other countries, managed return flights are not for you.
  • Please be patient with the airlines. They are working very hard to support the Government to bring you home.

You are automatically booked into MIQ

When you return to New Zealand from NSW, you are automatically booked a place in MIQ. You do not need to do anything else to secure your place.

You will be tested at your facility within 24 hours of your arrival, around day 3 and again around day 12.

You do not have to pay to stay in MIQ when you have travelled from NSW on a managed return flight.

This is a separate MIQ allocation for managed return flights. It does not affect the allocation of MIQ vouchers assigned to travellers from other countries.

Pack essential supplies to last 24 hours in your carry-on baggage

Before your managed return flight, we advise you to pack everything you need for 24 hours in your carry-on baggage. This is because you may go straight to your MIQ facility without your checked-in baggage. Your baggage will be delivered to your facility after you arrive.

Things to pack include medicines, baby formula, clothes and toiletries. Follow the volume, quantity and weight limits specified by airlines and border officials.

You cannot have been at a location of interest

If you were at any location of interest, you cannot travel to New Zealand from anywhere in Australia within 14 days from when you were at the location of interest. This applies to managed return flights from NSW.

If you visited a location of interest at the stated times, follow the isolation and testing advice on the relevant government website.

Airlines and border officials will be asking people to declare whether they have been at one of the locations of interest.

Locations of interest in Australia

What you must do before you travel

There are some things you must do to make sure you do not break New Zealand law. You may not be able to board the plane if you do not meet these requirements.

We recommend you allow plenty of time at the airport to get all of your documentation checked.

Do not risk being charged for MIQ or fined

If you try to enter New Zealand by travelling from NSW through another Australian state:

  • You will immediately be placed in a managed isolation facility and will undergo regular COVID-19 testing.
  • You will be charged for your stay in the managed isolation facility.
    MIQ costs (external link)
  • You may be fined up to $1,000.

Follow our managed return flight plan, and follow all health and travel advice to ensure you are not charged.

Support for stranded travellers

If you are unable to return to New Zealand at this time, you should continue to shelter in place and follow all local advice.

If you need urgent help with travel

If you need urgent assistance about returning home, you can call helplines for advice.

If you're in Australia, you can call:

If you're calling from New Zealand, call 0800 537 726.

You can call between 10am to 10pm (NZT), 7 days a week.

Register at SafeTravel to get the latest travel advice for Australia if the situation changes (external link)

Sign up for email notifications for travel with Australia (external link)

If you need consular assistance

If you are stranded in Australia and you need urgent consular assistance, call the Ministry of Foreign Affairs and Trade (MFAT) emergency consular line at +64 99 20 20 20 from overseas or 0800 30 10 30 in New Zealand.

If you're now in New Zealand

If you were at a location of interest anywhere in Australia at the times specified, you need to:

  • self-isolate at your home or accommodation, and
  • call Healthline on 0800 358 5453 for advice on self-isolating and testing.

These instructions are outlined in a section 70 order (external link)

A section 70 order underscores the importance of you following the advice.

If you are required to have a test or are awaiting a test result and are due to fly overseas, you must wait till you have received the negative test result before departing.

Locations of interest

If you have recently returned to New Zealand, make sure you check the locations of interest in Australia often. You should do this because more are added every day. 

Locations of interest in Australia

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