After you arrive — NZ to Australia

While you’re in Australia, there are a few things you need to do to keep yourself, your whānau and the communities you’re visiting safe from COVID-19.

What to do when you’re in Australia

Practise good hygiene

  • Wash your hands often with soap and water.
  • Cover your coughs and sneezes, throw used tissues away and then wash your hands.
  • Keep your distance from others.

COVID-19 information for travellers arriving in the green travel zone — Australian Government (external link)

If you feel unwell

If you feel unwell, stay in your accommodation and call a doctor for advice.

If you want to talk to someone about your symptoms, call the National coronavirus and COVID-19 vaccine helpline on 1800 020 080. Calls are free from Australia, and you can call 24 hours a day, 7 days a week.

Download the contact tracing app for the state you’re in

There is an Australia-wide contact tracing app, but most states and territories use their own apps. Download and use the app for wherever you are to keep yourself, your whānau and the communities you’re visiting safe.

You can download and use most of these apps with a New Zealand SIM card. You may need an Australian SIM card or Australian contact details to use some of these apps.

We recommend you keep the apps on your phone for up to 1 month, in case you receive an alert after you've left the state.

If you cannot or choose not to use an app, make sure you sign in to businesses and venues with their alternative contact tracing system. 

Download contact tracing apps:

If you cannot use contact tracing apps

If you cannot or choose not to use these apps, you need to to sign in to businesses and venues with their alternative contact tracing system.

If you wish, you can also keep track of where you’ve been with your own pen and paper, a photo record or you could take a copy of the NZ COVID Tracer booklet with you.

Download My NZ COVID Tracer booklet

Follow the guidance for the state you’re in

Each state or territory has its own rules, for example for gatherings, physical distancing, face coverings, testing and travel.

Check the website of the state you’re in to find out what you need to do when you’re there.

State and territory COVID-19 websites

Register at SafeTravel

If you forgot to register at SafeTravel before you left New Zealand, we encourage you to do so now to get travel advice for Australia.

Registering means the Ministry of Foreign Affairs and Trade (MFAT), embassies and consulates can:

  • contact you in an emergency situation
  • provide consular assistance if needed
  • check on your wellbeing, or
  • send you important information.

Register at SafeTravel (external link)

If the COVID-19 situation changes in Australia

If there is a change in Australia’s COVID-19 situation, for example cases in the community, check the COVID-19 website for the state or territory you’re in. They will tell you what you need to do.

State and territory COVID-19 websites

You should also check the Australian Government Department of Health website for advice.

Department of Health — Australian Government (external link)

Covid19.govt.nz (this website) and our social media channels will announce changes to Australia's COVID-19 situation and to quarantine-free travel.

Check this website, your local COVID-19 website and news sources regularly for updates that may affect you.

How a COVID-19 case in Australia would be managed

We cannot predict when or how a new case might appear in any Australian state. But we do have a plan for how we'd handle a wide range of possible situations. While any response will depend on the circumstances, like timing and location, it's useful to know what to expect.

Here is a guide to what might occur and what you could be asked to do in the event there are COVID-19 cases in Australia when you travel.

How a COVID-19 case in Australia would be managed

Be prepared, and have a plan if your travel is disrupted

Community cases of COVID-19 in New Zealand or Australia could lead to the Government pausing any quarantine-free travel arrangements while it gathers information about the risk.

You are responsible for managing any disruption to your travel due to COVID-19.

Have a plan if your travel is disrupted

Have a plan for what to do if your return to New Zealand is delayed. You may need to stay in Australia for longer than you planned, and you will need to meet any costs for this. Government assistance is unlikely to be available.

You should get travel insurance

You should get travel insurance before you travel overseas. Read the travel insurance conditions and talk to your travel insurer if you are unsure about whether their policy covers COVID-19-related travel disruption.

You may need to enter managed isolation when you return

If the COVID-19 situation changes in Australia, you may need to enter managed isolation or self-isolation when you return to New Zealand. If this happens, you will need to pay for your stay there. Applications to waive payments will be considered on a case-by-case basis. If you need to travel to New Zealand urgently, you can apply for an emergency allocation.

Managed isolation and quarantine (external link)

If you're a temporary visa holder from New Zealand

If you're a temporary visa holder from New Zealand, you should ensure you have enough time on your visa to cover an extended stay in Australia if required. If quarantine-free travel is suspended and border restrictions are put in place, you must have the right to enter New Zealand and hold a valid visa — this may include seeking a Border Exception to return to New Zealand.

Support for New Zealanders with disrupted travel plans

Consular officials can give you local advice and support, with the aim of helping you to help yourself. Consular staff cannot pay your hotel, travel or other bills, or provide advice about flight bookings.

If you need consular assistance, contact the New Zealand High Commission or Consulate closest to you or email CONS@mfat.govt.nz

For emergency consular assistance, call the consular emergency line on +64 99 20 20 20 if you’re overseas, or 0800 30 10 30 if you’re in New Zealand.

Where to get information about COVID-19 and quarantine-free travel in Australia

Department of Health

Visit the Department of Health website for the latest advice, information and resources.

Department of Health — Australian Government (external link)

National coronavirus and COVID-19 helpline

If you need information about COVID-19, call the National coronavirus and COVID-19 helpline for free on 1800 020 080. You can call 24 hours a day, 7 days a week.

COVID-19 websites for states and territories in Australia

To find information about COVID-19, locations of interest, travel conditions (including domestic travel) and testing, visit the website for the state you’re in.

Information about COVID-19 by state or territory:

Covid19.govt.nz and Unite against COVID-19 social media channels

Covid19.govt.nz (this website) and our social media channels will announce changes to New Zealand's or Australia's COVID-19 situation and to quarantine-free travel. Check them regularly for updates that may affect you.

Follow our social media

Check with your airline

Check with your airline for any changes to your travel conditions.

Travelling back to New Zealand

If you're travelling back to New Zealand, there are some things you need to do before you travel. You will need to meet eligibility criteria and immigration requirements. 

Everyone must complete the Nau Mai Rā travel declaration before they depart Australia, including New Zealand citizens and permanent residents.

Complete the Nau Mai Rā travel declaration (external link)

What to do before you travel from Australia to New Zealand

More information

  1. What to do before you travel
  2. At the airport and travelling
  3. What to do after you arrive in Australia

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