At the airport and travelling — Australia to NZ

What to expect at the airport when you depart, while travelling and when you arrive in New Zealand.

What to expect at the airport when you depart

You’ll notice extra precautions at the border. Please cooperate with requests from staff. Health professionals may be stationed at airports to undertake random temperature checks and health assessments of travellers.

Pre-departure health declaration

You must answer questions about your health at departure — you will not be able to travel if you have COVID-19 symptoms. You will be asked these questions at the check-in kiosk.

If you have pre-existing medical conditions that explain any symptoms you may have (for example hayfever), make sure you bring evidence of this to avoid being denied boarding. This evidence must be a medical certificate.

COVID-19 symptoms include:

  • a new or worsening cough
  • a sore throat
  • shortness of breath
  • a runny nose
  • loss of sense of smell, or
  • a fever.

If you are unwell, stay at home and call a doctor for advice.

Travel declaration

Make sure you and your travelling companions have completed the online travel declaration. You need to complete this before you depart Australia.

Complete the travel declaration (external link)

You cannot use Internet Explorer to complete this form — please use Google Chrome or another browser.

Wear a face covering

Unless you are exempt, you must wear a face covering at the airport. You can choose to wear your own face covering or one provided by your airline.

Exemptions for masks while travelling — Australian Government (external link)

What to expect on the plane

Wear a face covering

Unless you are exempt, you must wear a face covering. You can choose to wear your own face covering or one provided by your airline.

Exemptions for masks while travelling — Australian Government (external link)

If you feel unwell

If you feel unwell on the flight to New Zealand, you will be isolated from others. When you arrive in New Zealand, your health will be assessed, and decisions will be made about what happens next for you and possibly for others on the flight.

You may need to go into a managed isolation facility. If you do, you may need to pay for your stay there.

What to expect at the airport when you arrive

You’ll notice extra precautions at the border. Please cooperate with requests from staff.

Wear a face covering

Unless exempt, you must wear a face covering at the airport up until you go through Customs.

Who needs to wear a face covering in New Zealand

Moving through the airport

All travellers from quarantine-free flights, or ‘green flights’, will be taken through a green zone at the airport. There will be no contact with anyone who is arriving from other parts of the world and who are going into managed isolation and quarantine facilities.

Signs will direct you to Customs and baggage claim. You’ll also see health professionals stationed around the airport. They will do random temperature checks and health assessments of travellers.

Airport staff will give you information sheets about how to stay safe from COVID-19 while you’re in New Zealand, what to do if you feel unwell or there are community cases of COVID-19 during your stay. You can also pick up an NZ COVID Tracer booklet to help you keep track of where you’ve been.

We strongly encourage travellers from Australia to understand how New Zealand is responding to COVID-19, and the rules and techniques we use to keep each other safe. You can find information on this website.

About New Zealand's COVID-19 Alert system 

Biosecurity arrangements will operate as usual

New Zealand’s biosecurity checks at the border will operate as usual under quarantine-free arrangements. You’ll need to declare or dispose of any goods that could carry pests or diseases.

More information

  1. What to do before you travel
  2. At the airport, while travelling and at the airport in New Zealand
  3. What to do after you arrive in New Zealand

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