Safely welcoming New Zealanders home
Almost all travellers are legally required to have a voucher confirming their place in managed isolation before boarding their flight. Those returning to New Zealand have a responsibility to do their part to stop COVID-19 spreading.
If you have been vaccinated against COVID-19, you still need to secure a voucher and complete 14 days in our managed isolation and quarantine (MIQ) facilities.
By completing 14 days in MIQ, we can ensure people do not have COVID-19 before returning to our communities.
Over 160,000 people have completed their MIQ stay safely, and have returned to their loved ones and friends.
Secure your place in MIQ
You are legally required to have a voucher before flying to New Zealand. Your voucher allocates you a place in an MIQ facility.
Airlines will not be permitted to board you if you do not have a voucher, unless you are exempt from using the Managed Isolation Allocation System.
If you are flying quarantine-free to New Zealand, then you will not enter MIQ and so you do not need a voucher.
Getting a voucher
How you book your voucher has changed. Now, you enter a ‘lobby’ up to 1 hour before room release.
Everyone in the lobby has an equal chance of securing a room. Once the room release starts, everyone in the lobby will be moved into a queue. Your place in the queue is random. This means you do not need to keep refreshing your web browser, and you do not need to be the fastest to secure a room.
MIQ will announce room releases at least 24 to 48 hours before they become available.
Request an emergency allocation
The emergency allocation process exists for limited situations that require urgent travel to New Zealand within the next 14 days.
You can apply for an emergency allocation if you cannot book your preferred date in the Managed Isolation Allocation System, and you meet the eligibility criteria.
You can request an emergency allocation if:
- you are legally entitled to enter New Zealand under our current border settings
- your travel is time-critical — within the next 14 days
- you have registered in the Managed Isolation Allocation System and you have not been able to book an allocation for the date you require urgent travel
- your circumstances fall within 1 of the 2 categories permitted, and
- you have attached evidence to support your application.
The MIQ website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need.
Very few emergency allocation requests will be granted. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place.
Charges for staying in MIQ
You do not have to pay for a voucher
You do not have to pay for a voucher. However, some people will be charged for their stay in MIQ.
You might have to pay for your stay
The Government recovers some of the costs for MIQ. This is to share the costs in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country.
Getting tested in MIQ
Most people will be tested for COVID-19 around day 0/1 of their stay — within 24 hours of arriving. You may be asked to remain in your room until the result of the test is known.
If you are symptomatic when you arrive, you will go straight into a quarantine facility.
If the result of your day 0/1 test is positive, you will be moved to a quarantine facility. If you test negative, you will stay in your managed isolation facility to complete the rest of your stay.
You will be tested for COVID-19 again around day 3 and day 12 of your stay.
If you are on the same floor, and in the vicinity of a confirmed day 0/1 or day 3 case of COVID-19, you will also be tested at day 6 or 7. This is an additional test, introduced from 25 August.
Difference between quarantine and managed isolation
When you arrive in New Zealand you are checked for symptoms of COVID-19.
- do not have symptoms, you will isolate at a managed isolation facility
- have symptoms or test positive for COVID-19, you will isolate in a quarantine facility or separate area.
Both types of facilities are located within hotels.
Limited exemptions from staying in MIQ
Exemptions from quarantine
There are no exemptions from quarantine for people with COVID-19 symptoms.
Exemptions from managed isolation
Managed isolation is an important part of keeping COVID-19 out of New Zealand, but we know there are people facing exceptional circumstances.
Exemptions from managed isolation are approved in very few circumstances. Applications for exemptions are considered on a case-by-case basis and the threshold for approval is very high. An exemption will only be approved where we can be confident that the health risk of transmission is very low.
Any exemption is from being in managed isolation, not from having to isolate.
The managed isolation and quarantine website has information about exemptions, including:
- what an exemption is
- types of exemption available
- how to apply