Safely welcoming New Zealanders home
While our borders are closed, New Zealand citizens and permanent residents have a legal right to come home. Those returning to New Zealand have a responsibility to do their part to stop COVID-19 spreading.
By completing 14 days in managed isolation or quarantine, we can ensure people do not have COVID-19 before returning to our communities.
People are tested for COVID-19 around day 0/1, day 3 and day 12 of their stay, and they must test negative before they can leave. People are exempt from a day 0/1 test if they arrive from Australia, Antarctica or most Pacific islands.
Over 68,000 people have completed their managed isolation stay safely, and have returned to their loved ones and friends.
Difference between managed isolation and quarantine
When you arrive in New Zealand you are screened for symptoms of COVID-19.
- do not have symptoms, you will isolate at a managed isolation facility
- have symptoms or test positive for COVID-19, you will isolate in a quarantine facility or separate area.
Both types of facilities are located within hotels.
Secure your place in managed isolation
You are legally required to have a voucher before flying to New Zealand. Your voucher allocates you a place in a managed isolation facility.
Airlines will not be permitted to board you if you do not have a voucher, unless you are exempt from using the Managed Isolation Allocation System.
Get your voucher
Get your voucher by registering on the Managed Isolation Allocation System.
Request an emergency allocation
Space in managed isolation is extremely limited. An emergency allocation process exists for limited situations that require urgent travel to New Zealand within the next 14 days.
You can request an emergency allocation if:
- you are legally entitled to enter New Zealand under our current border settings
- your travel is time-critical — within the next 14 days
- you have registered in the Managed Isolation Allocation System and you have not been able to book an allocation for the date you require urgent travel
- your circumstances fall within 1 of the 2 categories permitted, and
- you have attached evidence to support your application.
The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need.
Very few emergency allocation requests will be granted. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place.
Charges for managed isolation
You do not have to pay for a voucher
You do not have to pay for a voucher. However, some people will be charged for their stay in managed isolation or quarantine.
You might have to pay for your stay
The Government recovers some of the costs for managed isolation. This is to share the costs in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country.
Exemptions from quarantine
There are no exemptions from quarantine for people with COVID-19 symptoms.
Exemptions from managed isolation
Managed isolation is an important part of keeping COVID-19 out of New Zealand, but we know there are people facing exceptional circumstances.
We have put in place a robust system for exemptions from managed isolation. Releases from managed isolation are only issued in very limited circumstances, and where the public health risk is low and can be managed.
Any exemption is from being in managed isolation, not from having to isolate.
The managed isolation and quarantine website, run by the Ministry of Business, Innovation and Employment (MBIE), has information about exemptions, including:
- what an exemption is
- types of exemption available
- how to apply