After you arrive — Australia to NZ

While you’re here in Aotearoa New Zealand, there are a few things you need to do to keep yourself, your family and the communities you’re visiting safe from COVID-19.

While you’re here in Aotearoa New Zealand, there are a few things you need to do to keep yourself and others safe from COVID-19.

We strongly encourage travellers from Australia to understand how New Zealand is responding to COVID-19, and the rules and techniques we use to keep each other safe. You can find information on this website.

Practise good hygiene

Wash your hands often with soap, or use hand sanitiser. Cough and sneeze into your elbow.

Keep track of where you’ve been

Keep track of your movements so we can let you know if there have been community cases of COVID-19 where you have been.

Download and use the NZ COVID Tracer app

Download and use the NZ COVID Tracer app to help you keep track of the places you’ve visited. Using the app is one thing we can all do to help contact tracing go faster and stop the virus from spreading when a case of COVID-19 is detected. There will be a QR code at the airport that you can scan to get the app.

You do not need a New Zealand phone or a New Zealand Apple or Google account to download NZ COVID Tracer.

Download on the App Store for iPhones (external link)

Get it on Google Play for Android phones (external link)

How to use NZ COVID Tracer

Scan QR codes

All businesses and services in New Zealand have to display a QR code. Use the NZ COVID Tracer app to scan the QR code to keep a private digital diary of everywhere you go.

This means you can receive an alert through the app if you have been in the same area as a positive COVID-19 case. If you register your contact details in the app, health authorities can contact you if you may have been exposed.

Turn on Bluetooth tracing

You should also turn on Bluetooth tracing in the app. Bluetooth tracing allows you to receive an alert if you have been near another app user who tests positive for COVID-19. It is safe, private and anonymous.

Use your own paper notebook or keep a photo record

If you will not use the app, keep track of where you’ve been with the NZ COVID Tracer booklet or your own pen and paper, or keep a photo record. Remember to sign paper registers when you visit places like shops.

Keep track of the 3 Ws:

  • where you went
  • when you went there — date and time
  • who you met.

You can pick up an NZ COVID Tracer booklet when you arrive at the airport in New Zealand, or you can download one to print yourself.

My NZ COVID Tracer booklet

Wear a face covering

Wear a face covering on all flights in New Zealand. If you do not have one, your airline will give you one.

You must also wear a face covering on public transport. Public transport includes buses, trains, most ferries (except the Cook Strait ferry) and jet boats. We also encourage you to wear one in places where physical distancing is not possible.

Some people do not need to wear a face covering.

Who needs to wear a face covering

If you feel unwell

If you feel unwell or have COVID-19 symptoms, stay in your accommodation and call Healthline for free on 0800 611 116 for advice.

If you’re offered a test for COVID-19, please take it. The test is free of charge for everyone, unless you need one to enter another country. By getting a test, you're helping keep everyone safe.

COVID-19 symptoms include:

  • a new or worsening cough
  • a fever of at least 38°C
  • shortness of breath
  • sore throat
  • sneezing and runny nose
  • temporary loss of smell
  • muscle aches.

COVID-19 symptoms

Get to know our COVID-19 Alert Levels

New Zealand has a 4-tier COVID-19 Alert Level system. Make sure you know what to do at different Alert Levels.

Announcements, changes to Alert Levels and what to do at different Alert Levels will be on this website.

About the Alert Level system

Be prepared, and have a plan if your travel is disrupted

Community cases of COVID-19 in New Zealand or Australia could lead to any quarantine-free travel arrangement being paused for a time. The New Zealand Government may pause it while it gathers information about the risk.

You are responsible for managing any disruption to your travel due to COVID-19.

Government assistance is unlikely to be available. Talk to your travel insurer about whether their policy covers COVID-19-related travel disruption or illness.

Have a plan if your travel is disrupted

Have a plan for what to do if your return to Australia is delayed. You may need to be prepared for a longer stay in New Zealand than you planned. You may need to meet any costs for this — check with your travel insurer. You should also be prepared for the possibility of entering managed isolation or self-isolation on your return to Australia.

Where to get information about COVID-19 and quarantine-free travel

Covid19.govt.nz and Unite against COVID-19 social media channels

Covid19.govt.nz (this website) and our social media channels will announce changes to Australia's COVID-19 situation and to quarantine-free travel. Check them regularly for updates that may affect you.

Follow our social media

Check with your airline

Check with your airline for any changes to your travel conditions.

Smartraveller.gov.au

Check Smartraveller.gov.au for information about travelling safely and what to do if you need help while in New Zealand.

Smartraveller.gov.au (external link)

Travelling back to Australia

If you're travelling back to Australia, find out what you need to do before you travel and what to expect while you're travelling.

Travelling from New Zealand to Australia — quarantine-free travel

More information

  1. What to do before you travel
  2. At the airport, while travelling and at the airport in New Zealand
  3. What to do after you arrive in New Zealand

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