Travel to New Zealand

How to plan your travel to New Zealand and what will happen when you arrive.

Who can travel to New Zealand

New Zealand’s borders are closed to almost all travellers to help stop the spread of COVID-19. You still have a legal right to come to New Zealand if you’re:

  • a New Zealand citizen
  • a New Zealand resident with valid travel conditions.

There are a small number of limited exceptions to the closure of New Zealand's borders for people who aren’t citizens or residents.

Border exceptions and how to apply for one at Immigration New Zealand (external link)

COVID-19 key updates at Immigration NZ (external link)

Border controls on arrival

It's important people returning to New Zealand do their part to stop COVID-19 spreading in New Zealand.

If you're returning to New Zealand, you legally must complete at least 14 days of managed isolation or quarantine. You will also be tested for COVID-19 during your stay.

You may be able to get an exemption from managed isolation.

Exemptions from managed isolation and how to apply (external link)

What to expect in managed isolation or quarantine (external link)

Charges for managed isolation

The Government recovers some of the costs for managed isolation. This is to share the costs in a way that fairly reflects the benefits to both the New Zealand public of having a robust system, and those who leave and enter the country.

Charges for managed isolation (external link)

Limited exemptions

Exemptions from quarantine 

There are no exemptions from quarantine for people with COVID-19 symptoms.

Exemptions from managed isolation

We have put in place a robust system for exemptions from managed isolation. This is to ensure we balance the needs of people facing exceptional circumstances with the need to protect the New Zealand public from COVID-19.

Exemptions from managed isolations (external link)

Before you book your flights

From 5 October 2020 a new voucher system is being introduced for managed isolation facilities.

Travellers arriving before 3 November

If you arrive in New Zealand within the grace period from 8am, 5 October 2020 to 11.59pm, 2 November 2020 you are strongly encouraged to get a voucher confirming you have been allocated a place in a managed isolation facility before you board your flight.

Travellers who arrive at the airport without a voucher during the grace period will still be able to board their flight. However their check-in process may take longer while airline staff work with MIQ to arrange a place for them in managed isolation. 

Travellers arriving after 3 November

Travellers are legally required to have a voucher before flying if they are arriving in New Zealand after 12am, 3 November 2020.

If you arrive in New Zealand after 12am 3 November, airlines will not be permitted to board you if you do not have a voucher, unless you are exempt from using the Managed Isolation Allocation System.

There is no fee for getting a voucher. However, some people will be charged for their stay in managed isolation or quarantine.

Get your voucher

You can get your voucher by registering on the Managed Isolation Allocation System online portal. The link to the online portal will be available from 8am, 5 October.

Managed isolation and quarantine  (external link)

How to travel back to New Zealand

Many countries around the world have closed their borders and imposed stricter travel restrictions.

Check your options

Commercial flight options are available to return to New Zealand but are limited.

We recommend you contact your airline and other travel providers for the most up-to-date information about flight availability. Contact your travel agent or airline if you are travelling from, or transiting through, areas affected by border measures.

Cruise ships continue to be banned from entering New Zealand.

Vessels can enter New Zealand if all aboard are New Zealand citizens or permanent residents. There are also exceptions for some vessels. This includes cargo ships, fishing vessels unloading catch and ships coming from Antarctica.

Guidance for the maritime sector from the Ministry of Health (external link)

Visa information for critical workers in the maritime sector (external link)

In an emergency

If you are a New Zealand citizen abroad you can get emergency consular assistance. You can access support for situations like lost or stolen passports, death, health issues, and law infringements.

New Zealand cannot influence or guarantee another country or airline’s entry, exit or transit requirements. We are also unable to assist you in booking a commercial flight.

Get emergency consular by calling:

More help from SafeTravel (external link)

What to bring with you to New Zealand

You will not be able to go to the shops when you first arrive in New Zealand, or while you are in managed isolation or quarantine.

What to bring with you to New Zealand (external link)

Arriving in New Zealand

What happens when you arrive back in New Zealand depends on whether you arrive by air or sea.

When you arrive by air, you will be screened for COVID-19 symptoms at the airport. If you have symptoms or are waiting for the results of a test, you will go to a quarantine facility. Otherwise, you will go to an isolation facility. Both types of facilities are in hotels.

Welcome pack: Managed isolation facility for returnees to New Zealand [PDF 1.3 MB] (external link)

When you arrive by sea, you may complete your isolation on your vessel.

Advice about what happens when you arrive in NZ, and being transferred to an isolation or quarantine facility (external link)

What to expect at a managed isolation or quarantine facility (external link)

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