How to use the contact tracing form

If you test positive for COVID-19 you may get a text message with a link to the online contact tracing form. It lets you share details of where you have been and if you need support.

Before you start

You can use the COVID-19 contact tracing form if you test positive for COVID-19.

The contact tracing form lets you share your:

  • contact and health details
  • symptoms
  • high-risk locations

Sharing details of where you have been helps us quickly identify high-risk locations. This is so we can support and protect those most vulnerable in our community.

Te Whatu Ora stores this information securely. We will only use it for contact tracing purposes and to support your health needs. We only share information with agencies who are helping with this work.

For most people, filling out this form should only take 5 to 10 minutes.

If you need help

If you need help completing the form, you can email or call 0800 11 77 88.

Fill in the form online

Starting the form

If you test positive for COVID-19, you may get a text message with a link and access code to the contact tracing form. The text message will be from 2328 or 2648.

Once you start the online form, you should continue to complete it on the same device and browser. Please complete your submission in 1 sitting to avoid losing any of your data.

  1. Enter your access code and verify your identity by entering your date of birth.
  2. Read and understand how contact tracers will use the information you provide.

Contact details

You will need to provide us with:

  • alternate contact details
  • the address where you are isolating.

Let us know if you are:

  • a disabled person
  • tangata whaikaha Māori
  • immunosuppressed or have any underlying health condition.

Symptoms and isolation

Tell us if you have been experiencing any COVID-19 symptoms and when they started.

Take note of your isolation timeline the form provides. We recommend isolating for 5 days. This includes the date you can leave isolation if you are feeling well.

Day 0 is the day you tested positive or the day your symptoms started, whichever came first.

After completing 5 days recommended isolation and you feel well, you can return to your normal activities. If you are still feel unwell, we recommend you stay home until you have recovered.

High-risk locations

Tell us if you have been at any high-risk locations during your infectious period. Contact tracers focus on these locations to reduce the spread in vulnerable communities.

You will find a list of high-risk locations in the form. If you have been to 1 or more, we ask you to share more information about them. This includes:

  • the type of activity or place
  • a name of the place or activity
  • an address
  • your arrival and departure time (to the best of your knowledge).

Please also tell your Close Contacts that you have COVID-19. These are people you have been in contact with but do not live with, such as people you work with or friends.

Review and submit your information

At the end of the form, you can review and submit your information.

You can add more information to the form for up to 72 hours from when you received the text message. If you revisit the form, your information will re-appear, so you do not need to provide it again.

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