Government helpline

Find phone numbers for when you're not sure what help is available, or for advice and general enquiries.

If it’s an emergency

Call 111 immediately in an emergency.

Government helplines

If you're not sure what help is available, or for advice and general enquiries, you can contact the free government helplines.

General support and advice

If you’re not sure what assistance may be available or don’t know who to contact for help, call the free government helpline on 0800 779 997, 8am to 5pm, 7 days a week.

Health and wellbeing

If you have COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Business advice

A free helpline is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what the Alert Levels mean for your business
  • general business advice and access to online resources and webinars
  • connections to business advisory services
  • HR, employee relations, and health and safety advice.

Call:

Local civil defence groups

Your local Civil Defence Emergency Management (CDEM) Group can support you if you do not have any other options available.

Contact details for Civil Defence Emergency Management (CDEM) groups

Deaf, hearing impaired, Deafblind or speech impaired

If you’re Deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call.

New Zealand Relay Services (external link)

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