New text service to support disabled peoples’ vaccinations

Efforts to support disabled peoples’ vaccinations go from strength-to-strength with the launch of a new text service.

The service, run by Whakarongorau Aotearoa on behalf of the Ministry of Health, is in response to feedback from the disability community and is an addition to the COVID Vaccination Healthline, which already offers dedicated phone and email support for disabled people and people living with impairments to get their COVID-19 vaccination.

We’re making it easier for the deaf, hard of hearing community and others who may be speech impaired to get vaccinated. They can now text 8988 for access to vaccine information, help to book a vaccination appointment, or support with transport.

It’s heartening to see good uptake of the phone and email service which has already received over 3,400 phone calls since September. It has not only been a safe haven for disabled people to discuss the vaccination, anxiety or needle phobias, but they’ve been supported to access sites with low sensory settings for example as well as home vaccinations.

The Whakarongorau service is staffed with a dedicated team of advisors who are either living with a disability themselves, have close whānau with a disability or, have extensive experience working with the disabled community. Their lived experience makes the service unique and underlines the ethos of The Manaakitanga Journey to enhancing the vaccination experiences for disabled people.

One in four New Zealanders identify as disabled or having an impairment. As of 21 November, of the 37,269 people supported by Disability Support Services and long term ACC clients nationwide, 86% have had their first dose, and 79% have been fully vaccinated.

As we take steps towards more freedoms as a fully vaccinated Aotearoa New Zealand, we’re committed to ensuring that our vaccination programme continues to be as accessible and inclusive as possible to all New Zealanders.

We’re in a new phase in our fight against COVID, and an even greater fight to protect the hauora of disabled people and their whānau.

How to contact Whakarongau Healthline

  • call the COVID Vaccination Healthline Team on 0800 28 29 26 and ‘push 2.’ 
  • use the new free text option — text 8988
  • email the team at accessiblecovidvaccinations@whakarongorau.nz 
  • The Disability COVID Vaccination Healthline team is available between 8 am and 8 pm Monday to Friday.
  • Healthline can book transport and other accommodations via Healthline.
  • Alternatively, disabled people can use the NZ Relay Service to contact Healthline, which offers services for deaf, hard of hearing, speech impaired and deafblind people via:
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