Information for disabled people
This section contains information specifically for disabled people.
Information in alternate formats
Face coverings and exemptions
You legally must wear a face coverings on public transport, including planes at all Alert Levels. However, we know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. If you cannot wear one, you can get an exemption card. You can show your exemption card when needed, for example to a bus driver.
You do not need to have an exemption card, but you may feel more comfortable showing something official to confirm you cannot wear a face covering.
Get an exemption card
You can get a printable version, or a card that you can show on your phone. If these are not suitable, call Healthline on 0800 358 5453 and they will talk through other options with you.