Support and information for disabled people
This section contains information specifically for disabled people.
Information in alternate formats
Face coverings and exemptions
You legally must wear a face covering on public transport, including planes, at all Alert Levels. At Alert Level 2, 3 and 4, you legally must wear a face covering if you are a customer or an employee involving customer contact at a business or service operating at these alert levels.
However, we know that some people who have a disability or health condition may not be able to wear a face covering safely or comfortably. If you cannot wear one, you can get an exemption card. You can show your exemption card when needed, for example to a bus driver.
You do not need to have an exemption card, but you may feel more comfortable showing something official to confirm you cannot wear a face covering.
Get an exemption card
Last updated: at