What to expect if you go into managed isolation

If you test positive for COVID-19, a health professional will help you decide if managed isolation is suitable for you.

What happens after you test positive

If you test positive for COVID-19, your doctor or a health professional will call you to discuss:

  • what it means to have COVID-19 and what you need to do
  • all the people you have had contact with recently
  • if you will move into a managed isolation facility (MIQ) or self-isolate at home.

In MIQ, we can look after your health and wellbeing, and more easily stop the virus from spreading. Your family can join you if you want. Otherwise, they will need to self-isolate at home.

MIQ facilities are hotels around New Zealand where you can isolate. There is no cost to you for these services or the care that you receive. You may be eligible for the COVID-19 Leave Support Scheme if you need to take leave from work.

Financial support

Going into MIQ

If it is more suitable for you to go into MIQ, you will move as quickly as possible. This helps to make sure we can stop the virus from spreading to others, and make sure you are well looked after.

The staff at the facility are well-trained in cleaning and hygiene procedures to keep the disease isolated. They have protective equipment to do this safely.

Staff will closely watch your physical and mental health during your stay. A staff member from your public health unit will help you make arrangements, including transport to the facility.

Your household close contacts will need to self-isolate. It is up to you and your whānau and household to decide:

  • if you want to isolate together in an MIQ facility, or
  • if the person with COVID-19 goes into MIQ alone.

A staff member from your public health unit will support you in making these decisions and arrangements.

Information for people entering MIQ due to the community outbreak | miq.govt.nz (external link)

If you have pets

If you have pets that will need to be looked after while you are away from home, you will have time to make these arrangements.

Staying in MIQ

On arrival, you will get a 'welcome pack' with information about what to expect during your stay.

You will get 3 meals a day and snacks, Wi-Fi, laundry services, basic toiletries, and refreshments, so you do not need to leave to get supplies.

There is no cost to you for these services or the care that you receive.

Read more about isolation facilities | miq.govt.nz (external link)

Your care while in MIQ

If you are unwell, a dedicated health team will be caring for you.

If you become very unwell you may need to go to the hospital. In this case, the hospital will take the steps needed to isolate you while giving you the medical care you need. If you have tested positive for COVID-19, you will not need to pay for your stay in MIQ, or any COVID-19 related medical costs.

Returning home

The health team that cares for you will determine when you can return home and resume your everyday activities. They will need to be confident you are no longer infectious.

If you had a mild to moderate illness that did not need hospital care, this will be:

  • at least 10 to 14 days after the onset of your symptoms, and
  • after you have had no symptoms for at least 72 hours.

If you had a more severe illness that required hospital care you will need more time before you can return home and resume your usual activities. This will be on a case-by-case basis.

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