Help when you are self-isolating

If you are self-isolating because of COVID-19, help is available if you need it.

Requesting help

Most people will be able to manage self-isolation with help from whānau and friends, but there is help available for you and your household if you need it.

You may be able to get:

  • money to pay for urgent and essential costs, like food, medicine and some bills
  • support from community groups, iwi and Pacific groups in your area, or supplies delivered to you.

Anyone can request help — you do not need to be getting a benefit.

Work and Income have an online form where you can request support from a community organisation for your household, or to apply for money for urgent costs.

Request help | workandincome.govt.nz (external link)

If you prefer, you can call Work and Income's COVID-19 Welfare line for free on 0800 512 337. It is open 8am to 5pm Monday to Friday, and 8am to 1pm Saturday, Sunday and public holidays.

If it is an emergency and you need urgent medical help or cannot breathe properly, call emergency services on 111. If you have COVID-19, tell them when you call.

Keep in touch

Keep in touch with your friends and whānau, your healthcare provider, and any community groups you are in contact with. They can:

  • check how you are feeling
  • monitor your health
  • check if you need basic supplies like food or medicines.

It is important you answer your phone while you are self-isolating.

Financial support

There is financial support for people who need to stay at home due to COVID-19.

If your income has been affected

Money to help with urgent costs | workandincome.govt.nz (external link)

Wellbeing helplines and support

If you feel you are not coping, or you have concerns for others, it is important to talk with a health professional.

Find helplines to get support

Find services for when you need help, support, advice or information about COVID-19.

COVID-19 support

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