Taxi and ride-sharing services

Advice for travelling in taxis or using ride-sharing services.

If you have COVID-19 related symptoms call Healthline on 0800 358 5453 for advice before you travel.


Taxi and ride-sharing services at Alert Level 2

If you’re healthy and don't have COVID-19 -related symptoms, you can use taxis and ride-sharing services to travel anywhere in New Zealand.

Guidelines when travelling by taxi or ride-share:

  • Stay home if you're sick.
  • Wash your hands before and after travelling.
  • Cough and sneeze into your elbow.
  • Keep a record of which service you travelled with and when.  
  • Apart from the driver, only travel with people you know, for example friends and family.
  • Minimise the number of stops on the way to your destination. 

Taxi and ride-sharing services at Alert Level 3

If you don't have COVID-19 related symptoms, you can use taxis and ride-sharing services for only for the following reasons:

  • accessing local services and businesses
  • going to work or school for those who have to
  • low-risk exercise in your local area
  • visiting people in your extended bubble
  • travelling to permitted gatherings.

Taxi and ride-sharing services at Alert Level 4

If you don't have COVID-19 related symptoms you can use taxis and ride-sharing services, but only for essential reasons.

  • Essential and emergency workers can continue to use taxis and ride-sharing services while carrying out essential services, such as getting to and from work.
  • Everyone else can only use taxis and ride-sharing services for essential reasons. These include getting to the supermarket, pharmacy or vet, and to access routine medical services, not related to COVID-19, or for facilitating shared custody.

Taxi and ride-sharing specific practices to prevent the spread of the virus

In addition to general hygiene guidance, there are some specific requirements while travelling in a taxi or ride-share. Please also follow any requests from the driver.

Personal hygiene

Where possible, use hand sanitiser before and after you enter or exit a vehicle. When you get home you should also wash your hands for at least 20 seconds with water and soap and dry them thoroughly.

Physical distancing

Physical distancing between the driver and passengers is important, even in smaller vehicles. Passengers must sit in the rear passenger seats only — you must not sit in the front passenger seat next to the driver. Sit as far as possible from the driver. If you’re the sole passenger, sit in the rear left-hand side passenger seat, diagonally opposite the driver. The maximum number of passengers is the number of passenger seats in the back of the vehicle. Most cars normally have 3 rear passenger seats.

Contact tracing

Please follow any requests for providing contact tracing information if not already provided, for example, electronically through an app or booking system.

More details about transport restrictions (external link)

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