Accessing goods and services

Advice for accessing goods and services, such as food shopping, healthcare, waste collection, and vets.

Accessible formats

The information on this page is also available in accessible formats:

Goods and services available

Goods and services available at all Alert Levels:

  • Food
  • Medicine
  • Healthcare
  • Energy
  • Fuel
  • Waste removal
  • Internet
  • Financial support.

Food shopping

Supermarkets and dairies are open at all Alert Levels. Supermarket websites tell you if they have online shopping available for everyone.

If they’re reserving online shopping for people over 70 or at-risk people, you should go to the supermarket instead of shopping online.

Guidance for shopping safely

Increasing prices during COVID-19

Complete the Price Watch form if you have concerns about price increases on goods or services.

Price Watch form (external link) 

If you need healthcare

Doctors, hospitals and pharmacies are open at all Alert Levels. Call your doctor before you visit them.

Guidance for getting healthcare

Accessing financial support

If you need help, there is financial support available. This includes help with financial hardship from Work and Income, protection for renters and tenants, and a mortgage repayment holiday.

Find out what financial support is available

Waste collection

Waste collection will occur at all Alert Levels.

Continue using your kerbside waste collection service to dispose of waste. Check your local council or private collector website and its social media platform regularly for updates on kerbside collection dates and recycling arrangements.

More guidance about waste collection

Funerals and tangihanga

Funeral directors provide essential services and will continue working at all Alert Levels. However, to stop the spread of COVID-19, gathering together for funerals and tangihanga isn't permitted while New Zealand is at Alert Level 4.

The rules for funerals and tangihanga are different for each Alert Level.

Information about funerals and tangihanga

Veterinary services

Veterinary services are available at all Alert Levels. If you’re self-isolating, you must phone your veterinarian before you visit them or they visit you.

Find nearby clinics by going to Find-a-Vet (external link)

Take care when leaving your house

Please stay at home as much as you can under Alert Levels 3 and 4. Any unnecessary travel could spread COVID-19.

You can leave home under Alert Levels 1 and 2, if you can do so safely. Maintain physical distancing where you can.

Guidance for leaving your house

Help for people who can't get essential supplies

If you need help getting supplies, such as food, medicine, or transport to get essential goods, your local Civil Defence Emergency Management (CDEM) Group can help.

Get support to access essential services

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