Imminent or recent arrivals

Certain restrictions have been put on visiting or returning travellers entering New Zealand.

Arriving into New Zealand

Every passenger entering New Zealand will be screened for COVID-19 on arrival.

Passengers will be disembarked in small groups and met by Government officials at the gate.

When passengers disembark the plane health officials will discuss self-isolation and transport arrangements and answer any questions passengers may have.

If passengers have a domestic transit flight, they will not be allowed to connect to that flight.

If a passenger is symptomatic on arrival, they will be tested and placed in an approved isolation facility for 14 days.

If a passenger is not symptomatic on arrival, they will be asked to explain their plan for self-isolation and transport arrangements to that place. If passengers have no suitable plan in place for self-isolation, they will be placed in local low-level quarantine accommodation, which has been approved for isolation for 14 days. They will be transported there directly from the airport.

If passengers are placed in managed accommodation for the 14-day low-level quarantine isolation period, further information will be provided on what will happen after that, including planned transport through domestic flights.

If passengers have a suitable self-isolation plan and transport arrangements, they will be escorted to their transport. They will also be checked on by Police within 72 hours to ensure you are in self-isolation.

A suitable plan must meet all of the following nine criteria:

  • You have not been diagnosed with COVID-19.
  • You don’t have COVID-19 symptoms.
  • You have not been tested for COVID-19 and are awaiting test results.
  • You haven’t been in close contact with someone with suspected, probable or confirmed COVID-19 in the last 14 days.
  • You have a suitable place to complete your self-isolation (private residence). You must not self-isolate with “at-risk people” (eg those over 70, those with medical conditions, pregnant women etc).  Further details on “at-risk people” available on the COVID-19 website.
  • Your self-isolation location (private residence) must be within 5 hours’ drive from the airport.
  • You must reach your self-isolation location (private residence) within 12 hours of arriving in New Zealand.
  • You will not use rental cars, lease cars, public transport (taxis, Uber, buses, trains, ferries, domestic flights etc) to travel to your self-isolation location (private residence).
  • You must use a private car to take you directly to this self-isolation location – either:
    • a self-drive private car already parked at the airport
    • a private car driven by someone living at your intended self-isolation location, eg someone within your “bubble” at the same address.  (Note that only the driver should travel to the airport to pick you up – ie no passengers from your intended self-isolation destination.)

The Ministry of Health website has information for travellers arriving in New Zealand(external link)

Guidelines for travelling home to complete your 14 day self-isolation period

Private cars: Please travel home from the international airport using the most direct route:

  • Acceptable: Private cars (self-drive or pick up by someone living at your intended self-isolation location)
  • Not acceptable: Rental cars, lease cars, public transport (taxis, Uber, buses, trains, ferries, domestic flights etc)

Hygiene: While moving through the airport and then driving home, please observe best hygiene practices, including covering your coughs and sneezes, washing your hands / using hand sanitiser; and avoiding touching your eyes, nose and mouth with unwashed hands.

Read more on the staying at home page

Physical distancing: You must have no face-to-face contact closer than 2 metres with anybody except those in your private car (ie those living at your intended self-isolation location).

When does the 14 days start?

  • If you have arrived in New Zealand by air travel from any country, you should self-isolate for 14 days from when you disembark in New Zealand
  • If you have arrived in New Zealand by sea travel from any country, you should self-isolate for 14 days from your date of departure from your last international port.

What if I develop symptoms?

If you experience symptoms, such as fever, cough or difficulty breathing, please self-isolate and phone Healthline on 0800 358 5453. 

Regional flights for returning citizens and residents

We are working to start regional flights to take healthy arrivals with a self-isolation plan to some regional destination. These flights have not started yet, but are expected within the next few days.

Once people have completed their 14 day managed self-isolation at the provided facility we will work with them to get them home.

The All of Government Response is paying for the cost of the provided accommodation facilities for those requiring managed self-isolation or quarantine.

If you need assistance:

If you’re not sure what assistance may be available, don’t know who to contact for help, call the free government helpline on 0800 779 997 (8am–1am, 7 days a week).

For advice and support for essential businesses please contact 0800 22 66 57 (9am–5pm, Monday–Friday).

Find more information on the Immigration New Zealand website(external link)

Or call Immigration New Zealand on 0508 225 288 (within New Zealand) or +64 9 952 1679 (outside New Zealand). 

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