Every passenger entering New Zealand will be screened for COVID-19 on arrival.
Passengers will be disembarked in small groups and met by Government officials at the gate.
When passengers disembark the plane health officials will discuss self-isolation and transport arrangements and answer any questions passengers may have.
If passengers have a domestic transit flight, they will not be allowed to connect to that flight.
If a passenger is symptomatic on arrival, they will be tested and placed in an approved isolation facility for 14 days.
If a passenger is not symptomatic on arrival, they will be asked to explain their plan for self-isolation and transport arrangements to that place. If passengers have no suitable plan in place for self-isolation, they will be placed in local low-level quarantine accommodation, which has been approved for isolation for 14 days. They will be transported there directly from the airport.
If passengers are placed in managed accommodation for the 14-day low-level quarantine isolation period, further information will be provided on what will happen after that, including planned transport through domestic flights.
If passengers have a suitable self-isolation plan and transport arrangements, they will be escorted to their transport. They will also be checked on by Police within 72 hours to ensure you are in self-isolation.
A suitable plan must meet all of the following nine criteria:
Private cars: Please travel home from the international airport using the most direct route:
Hygiene: While moving through the airport and then driving home, please observe best hygiene practices, including covering your coughs and sneezes, washing your hands / using hand sanitiser; and avoiding touching your eyes, nose and mouth with unwashed hands.
Physical distancing: You must have no face-to-face contact closer than 2 metres with anybody except those in your private car (ie those living at your intended self-isolation location).
When does the 14 days start?
If you experience symptoms, such as fever, cough or difficulty breathing, please self-isolate and phone Healthline on 0800 358 5453.
We are working to start regional flights to take healthy arrivals with a self-isolation plan to some regional destination. These flights have not started yet, but are expected within the next few days.
Once people have completed their 14 day managed self-isolation at the provided facility we will work with them to get them home.
The All of Government Response is paying for the cost of the provided accommodation facilities for those requiring managed self-isolation or quarantine.
If you’re not sure what assistance may be available, don’t know who to contact for help, call the free government helpline on 0800 779 997 (8am–1am, 7 days a week).
For advice and support for essential businesses please contact 0800 22 66 57 (9am–5pm, Monday–Friday).
Or call Immigration New Zealand on 0508 225 288 (within New Zealand) or +64 9 952 1679 (outside New Zealand).