Misinformation and scams

Advice to help you avoid scams exploiting COVID-19.

Getting the right information matters

Beware of misinformation on social media and other sources. You can help prevent misinformation spreading by being careful about what you share with the people you work with and your whānau. Only share information from official sources.

Misinformation works against us at a time when we need to work together to beat the virus. The best sources of accurate and reliable COVID-19 information are the Ministry of Health (external link), this website and the Unite Against COVID-19 social media channels, and trusted sources like your district health board.  

Social media and newsletters

If you see something about COVID-19 or the vaccine that doesn’t seem right, if it’s on social media report it to the platform – anything else report it to CERT NZ

Report a scam to CERT NZ (external link)

Alternatively you can call them on 0800 237 869.

The World Health Organization also provides a comprehensive list of COVID-19 information, including common misconceptions and misinformation.

COVID-19 advice for the public: Mythbusters (external link)

Be aware of scams

Scams and frauds exploiting COVID-19 may appear by email, text messaging, instant messaging, phone call, or through social media.

If you receive a scam or anything that you suspect is a scam, you can report it to CERT NZ to investigate. 

Report a scam to CERT NZ (external link)

COVID-19 vaccine scams

You may come across misinformation or scams about the COVID-19 vaccine. Here’s what you should know about the COVID-19 vaccine:

  • You will never be asked to pay for the vaccine or pay to secure your place in the queue.
  • Official information about the vaccine will come from a trusted provider of health content, such as the Ministry of Health, Unite Against COVID-19 or your District Health Board.
  • A health worker will never come to your home to give you the vaccine, unless arranged with you beforehand.
  • You will never be asked for personal information via text or email. If you see it, report it to CERT NZ and don’t reply to the message.
  • If you receive an email, phone call or SMS asking for financial details in regards to the vaccine it will be a scam. Report it to CERT NZ immediately.

If you see something about the vaccine that doesn’t seem right, report it to CERT NZ

Report a scam to CERT NZ (external link)

Alternatively you can call them on 0800 237 869.

Find out more about COVID-19 vaccine scams (external link)

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