How to access healthcare

When to get medical advice, flu vaccinations, cancer screenings, and getting medical care if your visa has expired.

When to get medical advice

In an emergency

If you need urgent medical assistance for severe symptoms of any kind, or have a serious injury, call emergency services on 111, or go straight to hospital.

General health advice

If you’re concerned about any aspect of your health, call your doctor or Healthline on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

Minor health issues can become more serious if ignored and it’s important that you have the treatments and medications you need. Do not delay seeking help for any health needs.

For other health services such as physiotherapists, dietitians and dentists, call to confirm whether appointments will be available in person, by phone or online. 

Children

Call Plunketline if you have questions about your child or baby’s health or wellbeing on 0800 933 922 and speak to a Plunket nurse. Plunketline runs 24 hours a day, 7 days a week.

Pregnancy

Contact your midwife for support and advice during pregnancy and after birth.

Flu vaccinations

Flu vaccinations continue to be an important part in keeping New Zealand well. For more information on the 2020 flu campaign, and to see if you’re eligible for a free vaccination, visit the Fight Flu website.

Fight Flu website (external link)

Cancer screening and services

Cancer centres around the country are continuing to deliver essential cancer services at all alert levels. 
 
Cancer screening programmes are continuing to operate, with appropriate safeguards in place to keep participants and staff safe. It is recommended that people over 70, or with pre-existing medical conditions, confirm with their health professional if it’s safe to attend appointments. 
 
Cervical and breast screening will continue for most women. The decision to screen those with existing medical conditions will be made on a case-by-case basis. 
 
Bowel screening invitations and home testing kits will continue to be sent out. If you receive a kit in the mail, complete it and send it back as soon as possible.

More information about bowel, breast and cervical screening (external link)

Antenatal and newborn screening services will continue to be provided but with some changes to ensure the ongoing safety of women and babies.

National Screening Unit (external link)

Getting medical care when your visa has expired

It’s important that anyone with health concerns contact Healthline for free on 0800 611 116 or their doctor immediately.

District health boards (DHBs) will not share any information about the immigration status of individuals with Immigration New Zealand. Seek medical advice if you’re unwell.

Your treatment will be in complete confidence and your information will not be passed on to other agencies.

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