Visiting an Aged Residential Care facility

Information for visiting friends or whānau in an Aged Residential Care (ARC) facility.

During all COVID-19 Alert Levels, visits to ARC facilities will be restricted. It is important that facilities take extra precautions to ensure people in their care are safe. This is particularly important for those who are more at risk of infection and severe illness.

Measures in place at all Alert Levels

At all Alert Levels, if you visit a facility:

  • You may be screened for your health before you enter.
  • Wash and dry your hands frequently, cough into your elbow, do not touch your face. 
  • Scan in using the NZ COVID Tracer app, add a manual entry to your digital diary or sign in manually.

You cannot enter a facility if you:

  • are a probable or confirmed case of COVID-19
  • are a close contact of a COVID-19 case
  • have symptoms of COVID-19.

Visiting an ARC facility at Alert Level 1

During Alert Level 1, visits will be allowed. Providers may continue to take some extra precautions to reduce the risk to the residents and staff. Contact the provider to discuss your visit.

Formal visiting hours may remain in place.

Remember to follow the Alert Level 1 guidelines. This includes:

  • washing and drying your hands
  • coughing into your elbow
  • not touching your face
  • keeping a record of where you’ve been.

Visiting an ARC facility at Alert Level 2

During Alert Level 2, visits will be allowed. Providers will take precautions and manage visits in a controlled way. This will minimise the risk of transmitting COVID-19 to residents and staff.

Measures for managing visits

Visits may be limited to designated visitors.

There may be a limit on the number of designated visitors at one time. Check with the provider before organising a visit.

Lengths of visits and visiting areas will be determined by the provider. They will consider the resident’s health, preference, and the number of appointments the facility already has.

Health screening and assessment of visitors will be completed before entering the facility.

Visitors must follow infection prevention and control measures. This includes hand hygiene, physical distancing and appropriate use of PPE.

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