Renters and landlords

Information such as rent increase freezes, moving house and maintenance guidance.

Freeze on rent increases

Currently, there’s a freeze on rent increases until 25 September 2020. This means that landlords cannot increase rent for their rental properties. This freeze began on Thursday 26 March.

More details about rent increases on the Tenancy Services website (external link)

Moving house and home maintenance for renters and homeowners at Alert Level 3

Moving house at Alert Level 3

At Alert Level 3 you can move house.

Travelling into and out of regions at different Alert Levels to move house is allowed, but there are restrictions.

If you do move, you legally must take great care not to violate any Alert Level 3 rules. For example, we recommend signing tenancy agreements digitally, and we recommend moving house without any contact with other people.

Regional travel

Home maintenance at Alert Level 3

You can have a tradesperson come to your house to do required maintenance. This includes electricians, plumbers and builders.

Tradespeople and other workers do not need to wear personal protective equipment (PPE) when they come into your house, but we recommend they maintain physical distancing and undertake other hygiene measures like washing their hands and cleaning surfaces.

Information for body corporates during Alert Level 2 and above

People living in apartment buildings may come into contact with contaminated surfaces in communal areas, or come across other residents who may have COVID-19. 

Simple guidance is now available for body corporates to support people living in apartments:

  • Close all communal facilities such as gyms, swimming pools and other communal gathering areas.
  • Ensure regular and robust cleaning, with particular emphasis on disinfecting surfaces in common areas, such as door handles, lift buttons and stair rails.
  • Place hand sanitisers at all building entrances, with notices asking people to use as they enter or exit the building.

If you’re a landlord, there are temporary rules for body corporate meetings.

The Unit Title Services website has more information (external link)

Place notices in the entrance foyer and by the lifts to advise people about this advice:

  • Only use the lifts one at a time, or with their household group.
  • Press lift buttons and touch door handles or stair rails with elbows or knuckles instead of fingers, or use disinfectant hand wipes after contact.
  • Make sure all deliveries are left at the front door of the apartment building for collection.
  • Post notices reminding people that they have to follow the government guidelines, in particular, maintaining a distance of at least 2 metres from other people, and washing hands frequently.
  • Ask owners renting out their apartments to ensure their tenants, including any commercial tenants, know all the body corporate’s rules.
  • Find out if there are residents who are vulnerable, over 70 years old or self-isolating in your building, and ask if there are other residents who could volunteer to support these people. For example, by collecting prescriptions or groceries on their behalf. We recommend any goods be left at their apartment door and all physical contact avoided.

More information for tenants and landlords is available on the Tenancy Services website (external link)

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