Reschedule or cancel your appointment

Find out how to change the details of a COVID-19 vaccination booking.

How to change your booking

To reschedule or cancel an appointment online, you will need your booking reference. If you cannot find your booking reference, you can reschedule or cancel over the phone.

You can find your booking reference in the confirmation email or text you received when you booked. Check your inbox for an email from booking@vaccine.covid19.health.nz or your phone for a text from 2328.

Reschedule your appointment online

  1. Go to Book My Vaccine — Manage your appointments (external link)
  2. Enter your email address or phone number and your booking reference.
  3. Click ‘Reschedule’.
  4. To choose a different vaccination centre, click ‘Change your location’.
  5. Choose a new date and time for your appointment.

Cancel your appointment online

  1. Go to Book My Vaccine — Manage your appointments (external link)
  2. Enter your email address or phone number and your booking reference.
  3. Click ‘Cancel booking’.

Reschedule or cancel your appointment over the phone

If you cannot find your booking reference, or you booked using a landline number, you can reschedule or cancel an appointment over the phone.

Call the COVID Vaccine Healthline on 0800 28 29 26.

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