Doing business at Alert Level 1

Information for businesses on how to operate safely at Alert Level 1.

Employers have an important role to support employees and customers to follow public health guidelines.

Support New Zealand’s defence against COVID-19 by ensuring that:

  • you display your QR code
  • your employees can stay home if they are sick
  • you encourage good hygiene practices at work. 

Display your QR code poster

Public transport operators, workplaces and businesses legally must still display an NZ COVID Tracer QR code at Alert Level 1.

Help your customers get back into the habit of using the NZ COVID Tracer app by encouraging them to scan in to your workplace. The more we scan, the safer we'll be.

Get your QR code poster, and guidance on how to display it

Contact tracing at your workplace

Ask your employees to stay home if they are sick

If your employees are sick or have cold, flu or COVID-19 symptoms it is important they stay home and get health advice.

Ask them to stay home and encourage them to call:

  • Healthline for free on 0800 358 5453
  • their doctor or Nurse Practitioner, or
  • their iwi health provider. 

If they do get a test, they should self-isolate until they get a negative result.

Workers are entitled to take sick leave if they are sick. If you have a staff member who has run out of sick leave, check whether you’re eligible for the COVID-19 Leave Support Scheme.

Symptoms of COVID-19 

Information about staying home if you are sick

COVID-19 Leave Support Scheme (external link)

You should not knowingly allow your staff to come to work if they have COVID-19 or are required to self-isolate under public health guidelines. If you do, you are likely to be in breach of your duties under the Health and Safety at Work Act.

Have flexible work arrangements if you can

Set up flexible work arrangements so employees can work from home if they need to.

Support if employees cannot work from home

If they cannot work from home, your business may be eligible for financial support through the COVID-19 Leave Support Scheme.

COVID-19 Leave Support Scheme (external link)

Encourage your employees to keep up good hygiene practices

Keep up good hygiene practices by encouraging your employees to:

  • wash their hands using soap and water for at least 20 seconds, and dry thoroughly
  • cough and sneeze into their elbow
  • keep surfaces clean. 

How to protect yourself and others from COVID-19

Provide facilities to promote good hygiene

  • Provide handwashing facilities so everyone can regularly wash and dry their hands.
  • Provide hand sanitisers where handwashing facilities are not easily available, for example at entrances to your workplace.
  • Ensure your workplace is cleaned frequently, especially counters, tables, desks, EFTPOS terminals, door handles and other high-touch surfaces.
  • Where possible, avoid sharing tools and personal objects, for example pens or phones. If you need to share items, try and clean or sanitise them between uses, for example with disinfectant wipes.

Ask visitors not to enter your workplace if they are unwell

Ask anyone who has cold, flu or COVID-19 symptoms not to enter your workplace.

Allow for physical distancing

There are no requirements for physical distancing at Alert Level 1, but the more space there is between people, the harder it is for COVID-19 and other viruses like the flu to spread.

If your workplace can support physical distancing, we encourage you to do so. This could include:

  • rearranging your workplace to support distance between people
  • allowing space between people as they enter or leave your workplace
  • split shifts
  • staggered meal breaks
  • flexible work arrangements, for example being able to work from home.

You should discuss any changes with your employees first.

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