Business helpline and resources

Get help from the free business helpline, and support for Māori businesses and tourism businesses.

Business helpline

A free helpline service is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what Alert Levels means for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.

Employment guidance

Employment guidance is available for COVID-19-related matters, including pay and leave entitlements, the minimum wage, and modifying and terminating employment agreements.

Guidance for employers and employees (external link)

Business, employment and training support

Connected is a service to help New Zealanders connect to the wide range of employment, education and training support and advice available through government agencies.

Connected can assist with:

  • employment advice and tools to set up and run, or manage closure of your business
  • information for businesses to build capabilities of your workforce
  • information on financial help available to businesses affected by COVID-19.

For more information call 0800 264 737 or visit the Connected website:

Connected.govt.nz (external link)

Māori business support

For specialist business advice for Māori business owners and employers call 0800 4 POUTAMA (0800 476 882)

Te Arawhiti can help iwi to connect with funding and services to help Māori recover from the COVID-19 pandemic.

Email IwiResponsePlan@tearawhiti.govt.nz

New Zealand Trade and Enterprise support

New Zealand Trade and Enterprise (NZTE) runs the Regional Business Partners Network (RBP) to support New Zealand businesses and service providers. The network offers:

  • RBP Growth Advisors in your region who can help you find the right support
  • free webinars tailored to specific business needs
  • business mentoring support via Business Mentors New Zealand.

NZTE also offers export-specific information relating to COVID-19 (external link)

NZTE’s COVID-19 Business Advisory Funding provides support in areas such as HR, health and wellbeing, business continuity, cashflow and finance management, strategy and digital capability.

NZTE information on Regional Business Partner Network and other business support (external link)

Tourism business advice and support

Help is available for tourism businesses to navigate a sustainable way forward through the COVID-19 crisis. 

Tourism advisory support services can help you work through the range of options available to keep your business running. These may include pivoting your business toward the domestic market, preparing for the Australian market, how to hibernate a business and other options. 

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