Doing business in Auckland

Advice for businesses in Tāmaki Makaurau on operating safely as Alert Level 3 restrictions ease.

In Tāmaki Makaurau / Auckland, restrictions under Alert Level 3 are being eased in 3 steps. This means that more businesses can open up, and more people can return to their workplace.

At Step 1, if your workers can work from home, they should continue to do so. You are now permitted to have outdoor gatherings with 1 other household, up to a maximum of 10 people. If you are operating at Alert Level 3, you can have outdoor business meetings with 1 other household — as long as you stay 2 metres apart.

More businesses can open from Step 2.

Find out more about the steps here

Doing business at Alert Level 3

If you are a retail business

In Step 1, supermarkets, dairies, butchers, fishmongers, greengrocers, petrol stations and pharmacies can continue to have customers on their premises. 

All other retail businesses must continue to be contactless. 

In Step 2, if you are a retail business, you will be able to open your store to customers.

Your workers must wear a face covering.

Customers who enter your premises must also wear a face covering when shopping in store. 

Make sure you have ways for customers to shop safely. This includes:

  • limiting customer numbers so everyone can safely stay 2 metres apart
  • asking customers to stay home if they are unwell
  • reminding customers to scan in using the NZ COVID Tracer app every time they enter your store
  • offering contactless options for payment, pick up and delivery
  • providing hand sanitiser for people to use, and regularly cleaning and disinfecting shared surfaces.

If you operate a public facility

In Step 1, all public facilities such as museums and libraries must remain closed.

In Step 2, public facilities can open to customers. There are no restrictions on the number of customers that can be inside — as long as everyone can safely stay 2 metres apart.

Gyms and indoor recreation facilities must remain closed.

Workers and customers must wear a face covering when inside.

Help your customers stay safe by asking them to scan in using the NZ COVID Tracer app, providing hand sanitiser inside your venue, offering online services, and regularly cleaning and sanitising shared areas.

If you are a hospitality venue

In Steps 1 and 2, hospitality venues such as cafes, bars, restaurants and takeaway stores must remain contactless  — you can offer contactless pick-up, delivery or drive through options, but your customers cannot go in to dine. 

In Step 3, hospitality venues can open to customers. You can have a maximum of 50 people in any indoor or outdoor defined space.

Defined spaces (external link)

Restaurants, cafes and bars can have people seated in both indoor and outdoor spaces, but they need to make sure the two groups do not mix. This means making sure there are separate entrances for shared areas —  for example bathrooms or counters where people go up to order or pay.

Nightclubs must remain closed.

Your customers must be seated to be served. Workers who interact with customers must wear a face covering. 

Keep tables 1 metre apart to allow everyone to distance safely. If your venue is small, you may need to limit numbers to meet physical distancing requirements. Customers should keep to their household bubbles when eating out.

Encourage everyone to scan in using the NZ COVID Tracer app to make it easier for contact tracing.

If you are an event or entertainment venue

In Steps 1 and 2, event and entertainment venues such as cinemas, theatres or casinos must remain closed.

In Step 3, event and entertainment venues can open to customers. If you are an event venue, you can have a maximum of 50 customers in any indoor or outdoor defined space. 

Defined spaces

If your venue has both indoor and outdoor defined spaces, you may be able to have multiple groups of 50 people attending as long as the groups do not mix. 

Everyone attending an event venue needs to stay 2 metres apart. This means, you may need to alternate seating to meet your physical distancing requirements.

Workers and attendees must wear a face covering. Performers do not need to wear a face covering when on stage, but we encourage them to wear one backstage. Attendees can take their face covering off to eat and drink.

Keep your workers and your customers safe by:

  • asking everyone to stay home if they are unwell
  • regularly cleaning shared high touch surfaces – for example, door handles, handrails, counters, shared facilities, and seating areas
  • asking attendees to buy their tickets online, before they come to the event to avoid queueing at the venue
  • using signs and posters to direct traffic flow in congested areas such as bathrooms, theatre entrances, and lifts
  • reminding attendees to scan in using the NZ COVID Tracer app.

If you are a close contact business

In Steps 1 and 2, hairdressers, barbers and businesses offering close contact personal care services such as massage or beauty treatments must remain closed.

In Step 3, close contact businesses can open to customers. 

There are no restrictions on the number of customers that can be inside — as long as everyone can safely stay 2 metres apart. Workers do not need to keep 2 metres apart when providing the service to their client, but you need to have ways for customers to keep 2 metres apart. For example, you may want to seat clients at every other station, and have designated waiting areas.

Workers must wear a face covering. Customers are encouraged to wear a face covering and can remove it when they are getting the treatment or service.

Keep your workers and your clients safe by:

  • Booking extra time between clients so you can clean and sanitise shared equipment and areas.
  • Asking clients and workers who are unwell to stay home, and reschedule their appointment.
  • Having hand sanitiser available for workers and clients to use.
  • Encouraging clients to scan in using the NZ COVID Tracer app.
  • You may want to provide your workers with additional personal protective equipment (PPE) — for example gloves or face shields.

If your business is not on this list

If your business is not currently operating at Alert Level 3, and is not covered under the 3 step plan for reopening, you will not be able to operate.

If your business needs financial support, there may be help for you.

The August 2021 Wage Subsidy will continue to be available to all businesses while Auckland is in Steps 1, 2 and 3.

Financial support for businesses

As we move through each of these steps, we still need to keep up the hard mahi. You can help keep your business open for longer by encouraging all of your staff to get vaccinated if they have not already done so.

Vaccination is the best tool we have for protecting ourselves, our whānau and our community.

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