Keeping employees and customers safe
At Alert Level 2, all businesses can operate and have customers on their premises if they can do so safely.
All workers should keep at least 1 metre apart, where possible. To help everyone physically distance safely, you can:
- limit the number of people allowed in enclosed spaces such as lifts
- offer flexible working options, for example working from home
- have virtual meetings instead of meeting in person
If you own or run a business where staff cannot work home, you may want to stagger start times to limit cross over between staff.
If your business has customers on site, you need to meet physical distancing requirements. This may mean you need to limit the number of people that can enter your premises at any given time so people can safely physically distance.
You can also limit customer contact by offering contactless payment options and providing contactless deliveries.
Physical distancing requirements for customers
In places like retail stores, shopping malls, libraries, gyms, museums, swimming pools, and parts of offices where customers may be present, customers and clients on the premises need to stay 2 metres apart.
At hospitality venues — for example, cafes, restaurants and bars, and event facilities —for example, cinemas, theatres or stadiums customers on the premises only need to keep 1 metre apart.
There are specific rules for businesses in hospitality, retail and in-home services and businesses organising events or gatherings.
Advice for workplaces that are not open to the public
If your workplace is not open to the public — for example, an office or a factory floor, workers only need to keep 1 metre apart. There is no limit on the number of people that can be on the workplace premises, as long as everyone can safely physically distance. Your employees do not need to wear a face covering, but we encourage everyone to wear one.
If you have visitors to your workplace, you need to make sure they keep a 2 metre distance from others — for example, reception staff.
Your employees must wear a face covering if they work:
- in a public-facing area of a court, tribunal, local or central government agency or social service provider
- as a delivery driver to residential addresses — delivery drivers only need to wear a face covering when they are out of their vehicle
- in a customer-facing role in a hospitality business, for example cafes or restaurants
- for a close contact service — for example, hairdressers or beauty therapists
- in a customer facing role at a retail store — including those that were operating at Alert Levels 3 and 4
- in a public facing area at an indoor public venue — for example, a library or museum — employees working at a swimming pool do not need to wear a face covering
- as a driver of a taxi, ride-share vehicle, ferry, bus or train used for public transport — this excludes school buses.
- in the passenger areas of the ferry that runs between the North and South Island.
- in a veterinary clinic.
Some people do not need to wear a face covering.
Customers also need to wear a face covering when visiting certain businesses. If customers refuse to wear a face covering, you do not have to make them wear one, especially if there is a risk to your worker's safety.
Record keeping and contact tracing at your workplace
Many businesses and services are now required to provide safe and secure ways for everyone 12 years and over who enters their premises or location to record their visits.
Businesses must display an NZ COVID Tracer QR code in a prominent place at or near your main entrance. You also need to offer customers and visitors an alternative way to record their visit. If you are using an alternative contact tracing system, you need to record:
- the entry and exit times for workers, visitors and contractors
- the names of everyone on your premises or location
- their contact details.
Make sure you keep your contact tracing records secure.
Close contact services
For some businesses, close personal contact is required to deliver a service. This includes:
- home help providers.
These businesses can operate if they have public health measures in place including:
- providing ways for customers to record their visit
- keeping customers 2 metres apart, including while they are waiting
- good hygiene practices
- disinfecting surfaces in between customers
- making sure workers wear a face covering.
Going into someone's home to work
At Alert Level 2, your employees can go into someone's home to work — for example, tradespeople, home cleaners, nannies and in-home care providers.
They must stay 2 metres apart from everyone in the home. We recommend having online payment options to minimise physical contact.
If your employees go into someone's home to work, they should keep records of their visit to support contact tracing. This includes recording:
- the date and time they arrive and leave a customer's home
- their customer's contact details.
Your employees should not go into someone's home if they are unwell, or if the clients they are visiting are unwell.
Travelling for work
Travelling to the workplace
At Alert Level 2, your employees can travel locally using both public and private transport to get to their workplace.
Travel to other regions
At Alert Level 2, your employees can travel for work to other regions that are at Alert Level 1 or 2. Employees should keep a record of who they have been in contact with, and what transport services they used.
If workers are using a company vehicle or travelling together in a work vehicle, try to limit the number of people travelling so people can safely distance. If physical distancing is difficult, we recommend employees wear a face covering.
Make sure you clean and sanitise vehicles after use.
If workers need to cross the Alert Level boundary
Business or work travel in and out of Auckland is strictly limited. The Alert Level boundaries are an important way to manage the risk of the virus spreading.
If your workers need to cross the Alert Level boundary, only allow those who need to travel to do so. You should put in place extra measures to keep your workers safe — including rotating shifts to minimise the number of people they come in contact with.
Financial support for businesses
If your business needs financial support, there may be help for you.
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