Doing business at Alert Level 1

At Alert Level 1, all businesses can operate if they can do so safely.

We all have a part to play in keeping ourselves and others safe from COVID-19. Make sure:

  • you display your QR code
  • your workers stay home if they are sick
  • you encourage good hygiene practices at work
  • you encourage all workers to keep track of where they have been

Record keeping and contact tracing

Many Alert Level 1 businesses and services will be legally required to provide safe and secure ways for everyone 12 years and over who enters their premises or location to record their visits.  

Businesses must legally display an NZ COVID Tracer QR code in a prominent place at or near your main entrance. You also need to provide an alternative way for customers and visitors to record their visit. If you are using an alternative contact tracing system, you need to record:

  • the entry and exit times for workers, visitors and contractors
  • the names of everyone on your premises or location
  • their contact details.

Make sure you keep your contact tracing records secure.

Find out more about mandatory record keeping

Display your QR code poster

At Alert Level 1, all public transport operators, workplaces and businesses legally must display an NZ COVID Tracer QR code.

You can help your customers get into the habit of using the NZ COVID Tracer app by encouraging them to scan in to your workplace.

The more we scan, the safer we will be.

Encourage workers to turn on Bluetooth tracing. Bluetooth tracing helps keep track of the people we've been near. 

Get your QR code poster, and guidance on how to display it

Bluetooth tracing

Ask workers to stay home if they are sick

If your workers are sick or have cold, flu or COVID-19 symptoms, ask them to stay home and get health advice. They can call:

  • Healthline for free on 0800 358 5453
  • their doctor or Nurse Practitioner, or
  • their iwi health provider. 

Support workers to get tested. Workers are entitled to take sick leave if they are sick. If you have a staff member who has run out of sick leave, check whether you are eligible for the COVID-19 Leave Support Scheme.

Symptoms of COVID-19 

Information about staying home if you are sick

COVID-19 Leave Support Scheme (external link)

Your workers should tell you if they:

  • are unwell, or have symptoms of COVID-19
  • have been in contact with someone who has COVID-19
  • have visited a location of interest
  • have been asked to get a COVID-19 test

If workers have COVID-19 like symptoms, they shouldn’t come back to work until they have either recovered or have been tested and cleared from having COVID-19 and are no longer symptomatic. 

Regularly check in with your workers who are unwell to make sure they can return to work safely.

Guidance for workplaces that have a case of COVID-19 (external link)

Ask visitors not to enter your workplace if they are unwell

Ask anyone who has cold, flu or COVID-19 symptoms not to enter your workplace.

Display signs at entrances to let people know they should not enter if they feel unwell. 

Offer flexible work arrangements

Set up flexible work arrangements so workers do not feel pressured to come into work when they are unwell. Flexible work arrangements can include working from home, working from another location, or changing the hours of work. 

Workers may also feel anxious about returning to work after they have been unwell. 

Support workers to look after their mental health and wellbeing while they work away from the office.

Looking after mental health and wellbeing during COVID-19 (external link)

Practise good hygiene

Encourage workers to keep up hygiene practises by:

  • washing their hands using soap and water for at least 20 seconds, and drying them thoroughly
  • coughing and sneezing into their elbow
  • keeping shared surfaces clean
  • avoiding sharing tools or personal objects. If workers do need to share items, encourage them to clean or sanitise them between uses.

How to protect yourself and others from COVID-19

Provide facilities to promote good hygiene

  • Provide handwashing facilities so everyone can regularly wash and dry their hands.
  • Provide hand sanitisers for all workers and customers, for example at entrances to your workplace.
  • Regularly clean and disinfect shared spaces, including high touch areas such as counters, EFTPOS terminals, door handles and lift buttons.

Public health guidance on cleaning practises for businesses (external link)

Encourage physical distancing

Physical distancing means keeping a safe distance from others. There are no requirements for physical distancing at Alert Level 1, but the more space there is between people, the harder it is for COVID-19 and other viruses like the flu to spread.

You can help reduce the risk of infection from COVID-19 through physical distancing by:

  • limiting the number of people allowed in enclosed spaces such as lifts
  • allowing space between people as they enter or leave your workplace
  • split shifts
  • staggered meal breaks
  • flexible work arrangements, for example being able to work from home.

Always discuss any changes with your workers first.

Financial support for businesses

If your business needs financial support, there may be help for you.

Financial support for businesses

Last updated: