Shopping and services

Information on shopping, visiting retail stores and using personal care services.

Shopping at Alert Level 1

At Alert Level 1, all shops and services can operate as normal. Do not shop if you are sick, have COVID-19 symptoms, or have been to self-isolate. 

All supermarkets, retail stores and businesses legally must display a QR code poster to help you keep track of where you have been. Remember to scan in and have Bluetooth tracing turned on.

Services available at all Alert Levels

You can access essential services throughout all Alert Levels. This can be in person, through friends and whānau or getting deliveries to your home.

Essential services include food, healthcare, rubbish and recycling collection,  veterinary services, internet, fuel, energy and financial support.

Services available at some Alert Levels

Close contact personal care services can operate at Alert Levels 1 and 2. Personal services include services like:

  • hairdressers
  • spa and massage services
  • beauty therapy
  • tattoo and piercing services

A cleaner can come into your home at Alert Levels 1 and 2. 

You can get a tradesperson to come into your home for repairs at Alert Levels 1, 2 and 3.

Anyone entering your home will need to follow the rules for the current Alert Level.

Shopping at Alert Level 2

At Alert Level 2, all shops and services can operate but with extra safety measures.

Remember to scan in using the NZ COVID Tracer app, and turn on Bluetooth tracing.

Supermarkets and retail stores

You can go in-store to shop but you will need to keep 2 metres apart from people you do not know. Retail stores and supermarkets may limit the number of people allowed on their premises to help with physical distancing.

If physical distancing is difficult, we recommend wearing a face covering.

Do not shop if you are sick, have symptoms of COVID-19, or have been told to self-isolate.

Hairdressers, barbers and personal care services

Hairdressers, barbers and businesses providing personal care services, such as massage or beauty treatments can open but with restrictions. 

Workers providing these services legally must keep 1 metre apart from each other and their clients, except for when close physical contact is needed to provide the service. We recommend workers wear a face covering when physical distancing is not possible, and if it's practical to do so.

Businesses will also need to make sure they maintain good hygiene practices, and regularly clean and disinfect shared equipment and surfaces.

Businesses can continue to provide beauty and personal care services in people's homes. If the person providing the service is unwell, they should not come into your home.

Try to keep 2 metres away from people you do not know, for example in waiting areas. 

If you're sick or feeling unwell, please call and reschedule your appointment. 

Home based services

At Alert Level 2, you can get a cleaner or tradesperson to come into your home. You will need to keep 2 metres away from them at all times, so try to move to a different room while they are working.

Try to minimise physical contact by paying for the service online.

Shopping at Alert Level 3

At Alert Level 3, supermarkets, dairies, butchers, bakeries, fishmongers, greengrocers, petrol stations and pharmacies can open and have customers on their premises. You can go in-store to shop, but you will need keep 2 metres apart from people outside your household. This means some smaller stores like dairies may have a "one - in, one - out" policy. 

All other retail stores can only open for contactless pick-up and delivery. 

Hairdressers, barbers and personal care services

At Alert Level 3, businesses offering close contact personal care services cannot open. 

Animal and pet care services

Veterinary services can open.  If you’re self-isolating, you legally must phone your veterinarian before you visit them or they visit you. If you're sick, call and reschedule.

Businesses offering pet care services such as dog walking or dog grooming can operate but cannot have customers on site. Arrange to drop off and pick up your pet in a contactless way.

Home based services

Plumbers, electricians, and tradespeople can come into your home for repairs. They will need to follow public health guidelines. 

Home based cleaners cannot work.

Getting groceries delivered

If you're sick, or cannot leave home to buy food or essential supplies, you can ask friends, whānau or delivery drivers to drop off goods and groceries for you.

Contact your local supermarket or dairy to find out if they are delivering groceries and how to order. Your supermarket may have reserved some priority slots for people who need to use online shopping. 

You can also use your supermarket's click and collect service, and ask a friend, family member or neighbour to drop off the groceries for you. 

If you get your groceries delivered, wash and sanitise your hands after you have put your groceries away.

If you need help getting essential supplies

If you need financial help to buy food, your local food bank may be able to help you. 

Find food banks and other food assistance services across New Zealand (external link)

You may be able to get help through Work and Income. You do not need to be on a benefit to get help.

Work and Income can help with paying for food, accommodation costs, power and gas bills, heating and medical or dental costs.

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