Moving, buying and selling your home

Information on moving house, home maintenance, and buying or selling a property.

Information for tenants, landlords and homeowners at Alert Level 1

At Alert Level 1, you can move house, sell your home, go to open homes and auctions and carry out maintenance and inspections on a property.

There are no restrictions on travel.

To keep you, your whānau and community safe, we encourage you to:

  • stay home and get tested if you feel unwell
  • keep a record of the people you see and the properties you visit
  • wash or sanitise your hands before and after you leave home.

If you're a property manager or landlord, you should not visit your tenant's home if they are sick or are self-isolating.

Information for tenants, landlords and homeowners at Alert Level 2

Moving house

At Alert Level 2, you can move house, including between different Alert Level areas.  If you're moving to an area with the same Alert Level settings, you can:

  • ask your friends or whānau to help you move
  • use a moving company.

Movers will need to follow physical distancing guidelines and keep a record of where they have been to help with contact tracing.

If anyone is unwell or has symptoms of COVID-19, they should stay home and get tested. 

Moving from an Alert Level 2 to an Alert Level 3 region

You can move house from an Alert Level 2 to an Alert Level 3 region. You legally must carry documents with you to show that you're moving house to help explain your travel. This could be a tenancy or sales agreement or proof of address.

If you want to use a moving company, they will need to apply for an exemption from the Ministry of Business, Innovation and Employment (MBIE) to travel in and out of the Alert Level 3 region.

Buying or selling your home

At Alert Level 2, you can hold and go to open homes, auctions and private viewings. You can travel to another region that is in Alert Level 1 or 2 to view a property. 

Open homes, auctions and viewings are limited to 100 people. If you go to an open home, try to keep at least 2 metres away from people you do not know. The agent organising the open home may limit numbers to help with physical distancing.

Open homes legally must display the NZ COVID Tracer QR code. Remember to sign in wherever you go, or record your details on the contact tracing register.

Do not go to an open home if you're feeling unwell. 

Property inspection and maintenance

At Alert Level 2, property inspectors, property valuers, engineers tradespeople and cleaners can visit your home. If you're a landlord, make sure you get your tenant's consent first.

Anyone inspecting or carrying out maintenance on a property needs to follow physical distancing guidelines and keep 2 metres apart from people they do not know. If you visit someone else's home, keep a record of where you went, and who you came into contact with.

Try to limit the number of people visiting your property at the same time to help with physical distancing. We recommend keeping a record of the people who visit your home to help with contact tracing.

People should not visit your property if you or any of the occupants are unwell or are self-isolating.

Information for body corporates

To help prevent the spread of COVID-19, body corporates should:

  • Close all communal facilities such as gyms, swimming pools and other communal gathering areas.
  • Regularly clean and disinfect common areas such as door handles, lift buttons and stair rails.
  • Place hand sanitisers at all building entrances.

If you’re a landlord, there are temporary rules for body corporate meetings.

The Unit Title Services website has more information(external link) (external link)

Information for tenants, landlords and homeowners at Alert Level 3

Moving house

At Alert Level 3 you can move house, including to and from a region that is at Alert Level 1 or Alert Level 2. If you're moving to a region which is in a different Alert Level, you legally must carry documents with you to show that you're moving house to help explain your travel. This could be a tenancy or sales agreement or proof of address.

You can use a moving company if you're moving to a region that is at Alert Level 1 or 2. The movers will need to apply for an exemption from the Ministry of Business, Innovation and Employment (MBIE) to travel in and out of the Alert Level 3 region.

Buying or selling your home

You can buy or sell a property at Alert Level 3, but we recommend you delay settlement until Alert Levels 1 or 2. Open homes and auctions cannot take place in person, but they can happen remotely. 

You cannot travel to other regions to view a property.

Property inspection and maintenance

You can have a tradesperson come to your house to do maintenance. This includes electricians, plumbers and builders.

However, we recommend you limit this to urgent repairs.

Tradespeople and other workers do not need to wear personal protective equipment (PPE) when they come into your house, but they need to keep 2 metres away at all times. We recommend you move to a different room while they are working.

Do not invite people to your home for maintenance if you are anyone in your household is unwell.

If you're a landlord, we recommend you do not carry out any property inspections. You can do virtual inspections if the tenant agrees.

Last updated: