Cafes, restaurants and bars at Alert Level 1
At Alert Level 1, cafes, restaurants, bars, night clubs and takeaway services can open as normal. There are no limits on the number of people you can drink or dine with, and you do not have to be seated to be served.
All cafes, restaurants and bars legally must display a QR code poster to help you keep track of where you have been.
Cafes, restaurants and bars at Alert Level 2
At Alert Level 2 cafes, restaurants, bars, night clubs and takeaway services can open, but with extra safety measures.
Restaurants, cafes and bars
All restaurants, cafes and bars can have a maximum of 100 people, all seated, within a defined indoor or outdoor space.
This might mean you have to wait for a table. We recommend you call ahead and book.
A defined space is a single indoor or outdoor space separated from other spaces.
- An indoor space is a single space if there are walls that substantially divide that space from other spaces. The walls can be permanent or temporary — but should not allow direct airflow between the defined spaces.
An outdoor space is a single space if there are walls that substantially divide that space from other spaces — the walls can be permanent or temporary, or is at least 2 metres between all people in that space and any other people outside that space.
Restaurants, cafes and bars can have people seated in both indoor and outdoor spaces, but they need to make sure the two groups do not mix. This means making sure there are separate entrances for shared areas — for example bathrooms or counters where people go up to order or pay.
Advice for hospitality workers
- All customer-facing staff legally must wear a face covering while serving customers.
- All workers must be physically separated from each other and customers by 1 metre.
Advice for customers
If you are dining in, you should:
- remain seated at your table unless you are entering or leaving the venue, using the bathroom or paying for your meal.
- be physically separated from other customers by 1 metre.
- keep a record of wherever you visit
- follow physical distancing guidelines.
Face coverings are encouraged when you are not eating or drinking, as you will be seated and separated from others, but they are not a requirement.
You can go to cafes to get counter food to take away to eat. It is up to the cafe to decide if customers can bring their own reusable cups or containers. The cafe must have good hygiene processes if it allows them.
You must wear a face covering when picking up a takeaway order.
At Alert Level 2, food courts and eateries at shopping malls can only have 100 people in any indoor or outdoor defined space.
This means that across all the food courts, there can only be 100 people seated at one time. If a restaurant or eatery is separated from the main shopping mall area — for example, it has it's own entrance, they can have up to 100 people seated. This is in addition to the 100 person limit for the food court.
Advice for customers
If you are waiting in line to order, keep 2 metres away from other customers and staff.
If you are visiting a takeaway food outlet — for example, a fish and chip shop, you must wear a face covering when picking up your order. We recommend you keep 2 metres away from people you do not know.
Food delivery services
You can continue to use food delivery services, such as Delivereasy and UberEats. To keep yourself and others safe, try to:
- use a contactless payment or prepay online if possible
- keep at least 2 metre distance from the delivery driver
- ask the driver to leave your delivery at the door to reduce contact.
Bars and night clubs
At Alert Level 2, bars and night clubs can open with seated service only. This means you will need to stay seated at your table unless you are entering or leaving the venue, using the bathroom or paying for your drinks.
Dance floors are closed.
Karaoke is allowed — with extra hygiene measures such as cleaning and sanitising. People singing karaoke do not need to wear a face covering, but we encourage everyone to wear one when they are not singing.
You will need to order drinks through your server. Do not go up to the bar to order food or drinks.
Gaming machines and pool
At Alert Level 2, you can use the gaming machines as long as you do not eat or drink in the gaming lounge. You must wear a face covering when using the gaming machines, and keep 1 metre apart from others.
You cannot play pool.
Cafes, restaurants and bars at Alert Level 3
Cafes, restaurants and takeaways can open at Alert Level 3, but only for contactless pick-up, delivery or drive through. You cannot go in to dine.
Nightclubs are closed.
Food delivery services, such as Delivereasy and Uber Eats, can also operate at Alert Level 3.
Liquor stores can only offer contactless pick-up and delivery (if their liquor licence allows delivery).
Cafes, restaurants and bars at Alert Level 4
At Alert Level 4, all cafes, restaurants, takeaways, and nightclubs must close.
Food delivery services, such as Delivereasy and Uber Eats, cannot operate at Alert Level 4.