Contact us

Find contact information for the COVID-19 group at the Department of Prime Minister and Cabinet.

COVID-19 enquiry form

Select the business subject your enquiry is about
You can select 1.
Select the international travel subject your enquiry is about
Select the vaccine passes subject your enquiry is about

OIA requests

You can find guidance and submit an Official Information Request to the COVID-19 Group on the Department of Prime Minister and Cabinet website:

How to make an Official Information Act request (external link)

Where to find translations and alternate formats

Find information and advice translated into different languages:

Translations

Find information and advice in alternate formats for disabled people with communication needs:

Alternate formats

Visas and eligibility

Immigration New Zealand can answer questions about travel eligibility and visa categories.

Contact Immigration NZ | immigration.govt.nz (external link)

Reasons you can travel to New Zealand | immigration.govt.nz (external link)

If you run or own a business, you can find information on the business.govt website:

COVID-19: Information for businesses (external link)

Contact us | business.govt.nz (external link)

Posters

We have a selection of posters available for in the traffic light settings available on this website. You can also get your QR code poster.

Download posters

Get your QR code poster (external link)

Resources for small to medium enterprises

All our COVID-19 branded assets and resources, including posters for your business, can be viewed and download through our COVID-19 Resource Toolkit. You can also download social media tiles to use.

COVID-19 Resource Toolkit (external link)

You can also order free COVID-19 collateral for your business, community organisation or event through our online catalogue and have the resources delivered direct to you, your business or community group.

Order free printed collateral (external link)

Large businesses or businesses with multiple locations

If you have the resources to do so, or have a business at multiple locations, we can provide the files to print your own.

Email: covid.comms@dpmc.govt.nz

You will need to contact the Ministry of Business, Innovation and Employment.

You can send a query through an online form on the Employment website or call them.

Online form | employment.govt.nz (external link)

Call: 0800 20 90 20

If you need urgent medical help or cannot breathe properly

Call 111 immediately. If you have COVID-19, tell them when you ring.

If you have questions around your self-isolation

You need to contact your care co-ordinator or call Healthline.

Call Healthline on 0800 358 5453

If you have questions about self-isolation or the Care in the Community programme

You will need to contact the Ministry of Health.

Email: covid-19response@health.govt.nz

My Vaccine Pass

There are 3 ways to get your My Vaccine Pass — online through My Covid Record, over the phone, and in person at a participating vaccination site.

How to get your My Vaccine Pass

International Travel Vaccination Certificate

There are 3 ways to get your International Travel Vaccination Certificate — online through My Covid Record, over the phone, and in person at a pharmacy.

How to get your International Travel Vaccination Certificate

If you are having issues

You will need to contact the Ministry of Health.

Email: help@mycovidrecord.min.health.nz

Call: 0800 222 478

You will need to contact the Ministry of Health.

Email: help@mycovidrecord.min.health.nz

Call: 0800 222 478

International Travel Vaccination Certificate

There are 3 ways to get your International Travel Vaccination Certificate — online through My Covid Record, over the phone, and in person at a pharmacy.

How to get your International Travel Vaccination Certificate

If you are having issues

You will need to contact the Ministry of Health.

Email: help@mycovidrecord.min.health.nz

Call: 0800 222 478

You will need to contact MIQ. You can find contact details on their website.

Contact us | miq.govt.nz (external link)

If you have an immediate health concern after vaccination

If you have a health concern after your vaccination, call Healthline on 0800 358 5453 or your doctor.

Vaccination questions

You will need to contact the Ministry of Health.

Email: covid-19vaccine@health.govt.nz

Financial support

Visit the Work and Income website for urgent financial support and ongoing needs. You can apply for a main benefit online and check your eligibility for food assistance.

Work and Income website(external link) (external link)

0800 559 009 (MSD General Line)

0800 552 002 (Seniors 65+)

0800 88 99 00 (Students)

MyMSD

In MyMSD you can check your payments, tell MSD about changes and apply for a benefit or NZ Super:

Use MyMSD (external link)

Financial support tool

You can also use the COVID-19 financial support tool on this website to see what support is available to you.

Use the financial support tool

Report a breach

If you are concerned that someone is not following the rules, you can report it to the COVID-19 Compliance Centre.

This includes people not complying with isolation rules.

Report a breach online (external link)

Face masks

If someone is not wearing a face mask, they may have a legitimate reason. You do not need to report them.

Face mask guidance and requirements 

Report false or misleading information

How to report false or misleading information that you see can be found on this website.

Report false or misleading information

Contact the COVID-19 media team:

Email: covid19media@dpmc.govt.nz

About the NZ COVID Tracer app

The NZ COVID Tracer app helps you protect yourself, your whānau, and your community by enabling faster contact tracing.

NZ COVID Tracer app | health.govt.nz (external link)

Get a QR code poster

Businesses and workplaces are no longer required to display a QR code poster, but can choose to do so.

There are 2 ways to get your QR code posters, and you can use whichever way is easiest for you.

Get your QR code poster (external link)

Get help with the NZ COVID Tracer app or your QR code poster

If you have questions or feedback about the app, QR code posters or any problems using them, you will need to contact the Ministry of Health.

Email help@covidtracer.min.health.nz

Call 0800 800 606


Communication and language support

Get support if you need an interpreter, or are deaf, hearing impaired, Deafblind or speech impaired.

Deaf, hearing impaired, Deafblind or speech impaired

If you are deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call.

New Zealand Relay Services (external link)

Alternate formats

Information and advice about COVID-19 is available in alternate formats, including:

  • New Zealand Sign Language
  • Easy Read
  • Large Print
  • Audio
  • Braille
  • Audio description.

Alternate formats

Language support

Many government agencies have language support available if English is not your first language and you need an interpreter. 

When you call a government agency for information, ask for an interpreter in your language and wait to be connected. 

Information and advice about COVID-19 is available in many languages.

Translations


Report a breach

If you believe someone is not sticking to the rules, you can report it.

Report a breach


Provide feedback

You can contact the COVID-19 Group by using our online form above or sending a letter to us.

If you are sending us feedback about Covid19.govt.nz, please include a link to the webpage that you have feedback about.

Postal address:

COVID-19 Group
Department of the Prime Minister and Cabinet
Parliament Buildings
Wellington
New Zealand

Last updated: at