Contact and feedback

Who to contact if you want advice, have questions or want to give us feedback on the website.

If it’s an emergency

Call 111 immediately in an emergency.

Health and wellbeing


If you have COVID-19 symptoms, call the dedicated COVID-19 Healthline:

For any other health concerns, call the general Healthline number on 0800 611 116.

All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

1737, need to talk?

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Mental wellbeing helplines

There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.

Mental wellbeing helplines

Family and sexual violence prevention helplines

Help and support is available if you are experiencing family violence or sexual violence.

Family and sexual violence prevention helplines

Business advice

A free helpline service is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what the current Alert Level means for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.

NZ COVID Tracer app

If you have questions or feedback about the NZ COVID Tracer app:

Managed isolation and quarantine

If you have questions about managed isolation and quarantine, including charges and exemptions:

Language support

Many government agencies have language support available, if English is not your first language and you need an interpreter. 

When you call a government agency for information, ask for an interpreter in your language and wait to be connected. 

Information and advice about COVID-19 is available in many languages

Deaf, hearing impaired, Deafblind or speech impaired

If you’re deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call.

New Zealand Relay Services (external link)

COVID-19 Group

You can get in touch with the COVID-19 Group by emailing or sending a letter to us.

If you’re sending us feedback about, please include a link to the webpage that you have feedback about.


Postal address:

COVID-19 Group
Department of the Prime Minister and Cabinet
Parliament Buildings
New Zealand

Find out about the structure of the COVID-19 Group (external link)

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