Contact and feedback

Who to contact if you want advice, have questions, or want to give us feedback on the website.

If it’s an emergency

Call 111 immediately in an emergency.

Government helplines

To find out what help is available, or for advice and general enquiries, you can contact the free government helplines.

General support and advice

If you’re not sure what assistance may be available or don’t know who to contact for help, call the free government helpline on 0800 779 997, 8am to 5pm, Monday to Friday.

Health and wellbeing

If you have COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Business advice

A free helpline service is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what Level 1 means for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.

Deaf, hearing impaired, Deafblind or speech impaired

If you’re deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call.

New Zealand Relay Services (external link)

Get help with NZ COVID Tracer

If you have questions about the NZ COVID Tracer app, call the Ministry of Health on 0800 800 606 or email help@covidtracer.min.health.nz.

Website feedback

You can send feedback about covid19.govt.nz by emailing or sending a letter to us. Please include a link to the webpages that you have feedback about.

Email: covid19response@dpmc.govt.nz

Postal address:

COVID-19 website
COVID-19 All-of-Government Response Group
Department of the Prime Minister and Cabinet
Parliament Buildings
Wellington
New Zealand

You can get in touch with the COVID-19 All-of-Government Response Group by emailing or sending a letter to us. Please include a link to the webpages that you have feedback about.

Email: covid19response@dpmc.govt.nz

Postal address:

COVID-19 All-of-Government Response Group
Department of the Prime Minister and Cabinet
Parliament Buildings
Wellington
New Zealand

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