Contact a helpline

Find phone numbers for when you want help, advice or information.

If it’s an emergency

Call 111 immediately in an emergency.

Health and wellbeing

Healthline

If you have COVID-19 symptoms, call the dedicated COVID-19 Healthline:

For any other health concerns, call the general Healthline number on 0800 611 116.

All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

1737, need to talk?

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Mental wellbeing helplines

There are helplines available that offer support, information and help. All services are available 24 hours a day, 7 days a week.

Mental wellbeing helplines

Family and sexual violence prevention helplines

Help and support is available if you are experiencing family violence or sexual violence.

Family and sexual violence prevention helplines

COVID-19 vaccination

If you're aged 60 or over, or you're in Groups 1, 2, or 3, you can book your COVID-19 vaccinations now.

COVID-19 vaccines

If you need help returning from Australia

If you need help returning from Australia, you can call helplines for advice.

If you're in Australia, call 1800 537 726 toll free, or

If you're calling from New Zealand, call 0800 537 726.

You can call between 10am to 10pm (NZT), 7 days a week.

If you have questions about your booking, please contact your airline.

Sign up for notifications for travel with Australia (external link)

It is your responsibility to manage your costs for travel disruption.

Managed isolation and quarantine

If you have questions about managed isolation and quarantine, including charges and exemptions:

Business advice

A free helpline service is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what the current Alert Level means for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.

NZ COVID Tracer app

If you have questions or feedback about the NZ COVID Tracer app:

In your email, include your phone’s make and model, the operating system you’re running and, if your query relates to an issue you’re experiencing, a brief description of the issue.

Language support

Many government agencies have language support available, if English is not your first language and you need an interpreter. 

When you call a government agency for information, ask for an interpreter in your language and wait to be connected. 

Information and advice about COVID-19 is available in many languages

Deaf, hearing impaired, Deafblind or speech impaired

If you’re deaf, hearing impaired, Deafblind or speech impaired you can use the New Zealand Relay Service to call.

New Zealand Relay Services (external link)

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